Lead Analyst, Customer Migration

About Us

National Grid is hiring a Lead Analyst, Customer Migration for our Kraken department.

This is a Hybrid Role - Must live within a commutable distance to any of the following locations: Albany, NY, Syracuse, NY, Brooklyn, NY, Hicksville, NY, or Waltham, MA.

Every day we deliver safe and secure energy to homes, communities, and businesses. We are there when people need us the most. We connect people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry.

To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

Job Purpose

As a Customer Migration analyst for the Kraken program, you will be responsible for defining and maintaining the cross-functional cohorting and migration plan across both New York and Massachusetts.

Additionally, you will be required engage with program and business stakeholders, IT, and regulatory stakeholders to ensure overall program success, while serving as a strategic data lead of the Kraken program.

Key Accountabilities

- Work cross-functionally to define and refine customer segmentation criteria

- Develop and maintain a dynamic customer migration plan

- Deliver a flexible and risk-based migration strategy, encompassing business, regulatory, financial and technical considerations. Ensure cohorting and migration processes comply with data governance, privacy and security standards

- Lead customer migration activities in an agile manner, in full partnership with the Information Technology team

- Provide customer migration contingency plans, supporting dynamic analysis and updates.

- Collaborate closely with IT, reporting teams, and business stakeholders to align on requirements, timelines, and success criteria.

- Serve as the liaison between technical teams and business units to ensure mutual understanding of data migration impacts with the Kraken program.

- Monitor performance of cohorts post-migrations and provide insights to inform business decisions

- Align with cohorting team to refine cohorting logic and improve future migrations.

- Understanding of core data governance principles and how they apply in an enterprise organization

- Ability to successfully collaborate and drive cooperation across diverse teams with potentially conflicting goals and objectives

Qualifications

- Experience with Agile or CI/CD, with knowledge in Scaled Agile, agile methodologies and/or CI/CD

- Experience with data migration and modelling

- Knowledge of Kraken or CSS systems preferred

- Understanding of Meter to Cash, Customer Operations and/or CIS functionality preferred

- 5-7 years of relevant professional experience in data analysis, data management, or migration-related roles. With at least 3-5 years of direct experience in data migration preferred.

- Demonstrated experience working with agile and/or CI/CD programs

- Strong technical and data-oriented skills, to create, manage and maintain dynamic data analysis

- Strong internal and external stakeholder engagement, with experience communicating at the executive level.

- Strong interpersonal and communication skills; demonstrated ability to communicate effectively both verbally and in writing; present information in a clear and concise manner, maintain effective working relationships with demonstrated maturity with various levels within the organization

- Must be self-directed with strong customer focus, motivated and have high personal standards of excellence, commitment, integrity and confidentiality

- Strong organizational and project management skills with the ability to manage multiple tasks at any given time, while maintaining strong attention to detail with a high degree of accuracy, and meeting strict deadlines

More Information

Downstate NY Salary: $130,000 - $153,000 New England NY Salary: $122,000 - $143,000 Upstate NY Salary: $108,000 - $127,000 Salary commensurate with location and experience

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.