Key Account Manager I, II or Sr.

Company Summary Statement

Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 334,000 natural gas and 433,000 electric customers in Louisville and 16 surrounding counties. KU serves 569,000 customers in 77 Kentucky counties and five counties in Virginia. LG&E and KU are major employers and active supporters of the communities they serve. They empower employees, community members and initiatives across their service territory through volunteerism and investments in organizations that support education, sustainability and wellbeing.

Overview

The Key Account Manager I position is responsible for managing relations and providing technical guidance to, consultation, and interpretation to industrial, commercial, school districts, defense, and public-sector customers (annual revenues of $200k to $10M) across a wide range of topics including engineering, regulatory, rates, billing, power quality, and account services. This position supports the customer by assisting customers with technical and regulatory opportunities, such as business growth, expansion real-time operations, generation of new service contracts, and manages communication related to billing power and gas supply The Account Manager ensures all services are provided in accordance with company rules, regulations, policies, and goals, while maintaining/enhancing relationships and ensuring a positive customer experience. This position also, serves as the company representative on economic development projects and assists community economic development partners to best position new or expanding company locations within LG&E and KU Energy's service territory.

Positon could be located in Louisville or Lexington, KY.

Responsibilities

- Provides guidance and consultation on electric and gas tariffs, rates, and regulations and performs rate calculations and analysis to ensure rate designations are in accordance with regulatory filings and Sarbanes Oxley controls

- Evaluates customer energy demand and usage and provides solutions and consultation to customer management and senior leadership

- With guidance investigates power quality issues (i.e., outages, voltage sag and swells, momentary operations, other disturbances, etc.) through the distribution and transmission control centers and associated database applications and translates/filters information to customers as determined appropriate

- Provides consultation and guidance on technologies and solutions to improve customer power factor with assistance from peers

- Coordinates communications with customers to enable the transfer of customer energy loads to prevent negative impacts to company equipment (i.e., substations, transformers, etc.)

- Investigates billing inquiries, issues and errors and works with internal departments to reconcile in accordance with regulatory or company policies

- Obtains annual electric and gas usage and demand forecast from top tier customers to be used by generation planning, gas supply, and budgeting for annual and five-year forecasts

- Provides 24 x 7 service to assigned customers via on-site visits, scheduled customer meetings, email or phone communications to meet the needs of customers and the specific situation

- Manages the coordination and communication of a customer’s energy infrastructure projects to support load growth or operational needs through a wide range of internal departments

- Interprets load data information accordingly for rate determination, billing and contract purposes factoring in connected load and diversity factors; Engages with engineering design to ensure appropriate infrastructure meets the customer’s electric or gas service needs; Utilizes peers to advise external engineers on the completion of load data sheets

- With direction reads and interprets company and customer electric and gas engineering design schematics (i.e., commercial and industrial designs, distribution systems, substations, etc.)

- With supervisory approval, prepares and executes electric and gas service, excess facilities, economic development rider, curtailable service rider contracts and calculates customer contract capacities

- Prepares reports and briefings for a wide range of stakeholders (internal and external) including company and customer senior management and executives

- Promotes energy efficiency programs, economic development opportunities, renewable energy initiatives, and general company offerings to customers

- Proactively identifies potential customer situations and manages difficult, sensitive, or confrontational issues to achieve mutually successful outcomes with minimal supervision

- Provides electric and gas outage response support and restoration support efforts as needed throughout the company service territory

- Responsible for fostering relationships external stakeholders to improve the states and the company’s competitive position for site locations

- Research utility and economic development best practices and maintains current knowledge of industry trends and efforts

- Performs other duties as assigned

- Complies with all policies and standards

Qualifications

Required Education

Bachelor's Degree in Engineering, Business or related discipline

Required Experience

- Demonstrated proficiency in the use of database applications

- Demonstrated use of MS Excel

- Demonstrated proficiency with written and verbal communications, presentations, and meeting facilitation

Preferred Qualifications

- Should possess a basic understanding of the electric and gas business or other technical consulting

- Fundamental analytical skills required

- Candidates must possess exceptional interpersonal skills, including the ability to use tact, courtesy, professionalism, and discretion while dealing with individuals at all levels within an organization

- Experience in managing and facilitating multiple customer issues and projects with competing priorities in a timely and effective manner with minimal day to day supervision is required

- Master’s degree is preferred

- Working knowledge of utility rate structures and calculations, tariffs, utility operations, power quality, service restoration processes, utility load control programs, interconnection programs, and demand side management programs, distributed generation technologies and their application to industrial and commercial customers is desired

- Demonstrated experience in relationship building, project management and community development

- Demonstrated ability to learn quickly, remain highly flexible, and take initiative in a demanding and changing work environment with rapidly changing priorities