Junior Repair Technician

Description

Handles Equipment Repair, Provides Technical Customer Support, General Reporting & Inventory Management.

Job Responsibilities

Troubleshoot equipment and install components required to repair instruments. Ability to share and communicate technical experience as it pertains to the servicing of electronical instruments to customers and at times with other departments within the company. Provide high level customer support; determine customer needs, direct customers through simple repairs. Provide service quotes and process all paperwork involved with shipping equipment back to customer.

Plays a pivotal role in inventory planning, reporting and control as it pertains to the service area. Other tasks as assigned by management.

Demands on Job Holder

Comfortable working in a fast-paced work environment; high level communication skills, both written and oral. Multitasking, providing a high level of customer support. Maintains open communication channels with other departments (service, sales team, administration). High level of accuracy; focus on building relationships with existing and new customers. Electromechanical knowledge or training.

Additional Knowledge (e.g. special PC knowledge, ERP trainings, languages, job specific advanced trainings)

- Good communication skills (written and verbal) and ability to use common hand tools and basic test equipment. Microsoft Office suite (in particular MS Word, Excel, and PowerPoint); comfortable learning new software tools. Experience using a variety of service software modules. Minimum 2 years college or equivalent training.

Job Type: Full-time

Ability to Commute:

- Gainesville, GA 30507 (Required)

Ability to Relocate:

- Gainesville, GA 30507: Relocate before starting work (Required)

Willingness to travel:

- 25% (Preferred)

Work Location: In person