ITS Supervisor

Salary is just one component of FPUA's excellent total compensation package. As an organization, one of our top priorities is to maintain the health and wellbeing of our employees and their families. To achieve this goal, we offer market leading benefits as summarized under the “Benefits” tab above the Description within this job posting. The salary range shown represents the minimum to midpoint salary for this position. The actual salary offered will depend on qualifications and experience.

The ITS Supervisor will be a collaborative leader with exceptional communication skills, able to facilitate meetings, clearly convey technical concepts to both technical and non-technical audiences, and ensure alignment across teams. This role includes coordinating and following up on tasks, both internally within the company and externally with system providers, to drive accountability and project success. The ITS Supervisor will bring a passion for operational excellence, continuous improvement, and building strong partnerships to achieve organizational goals. This is a highly skilled and proactive role responsible for the direct supervision of our Information Technology operations and support team. This role requires a strong background in Microsoft 365 administration, VMware virtualization, database management, and IT project leadership. Familiarity with API integrations (SOAP and REST) will be essential to support system interoperability and automation initiatives. This position reports directly to the ITS Manager.

(Note: There are also secondary functions, which the employee will be required to perform.)

Supervise and mentor IT support and infrastructure staff, promoting a culture of accountability, service excellence, and professional development.

Manage day-to-day IT operations, ensuring timely resolution of incidents, support tickets, and infrastructure tasks.

Coordinate efforts to support business continuity and technology alignment.

Foster a collaborative and customer-focused team environment.

Oversee the administration and optimization of Microsoft 365 services including Exchange Online, SharePoint, Teams, and Intune.

Manage user provisioning, licensing, and security configurations in alignment with organizational policies.

Oversee the administration and optimization of VMware vSphere environments, including virtual servers, storage, and networking to ensure high availability, performance, and disaster recovery readiness of virtual infrastructure.

Oversee the administration and optimization of SQL Server and other enterprise databases to ensure high availability and performance while maintaining data integrity and supporting business operations.

Support and manage system integrations using

SOAP and REST APIs

to enhance interoperability between platforms and streamline workflows.

Collaborate with developers and vendors to troubleshoot and optimize API-based services.

Lead and deliver ITS Projects by coordinating with internal and external stakeholders from initiation through closure, ensuring scope, schedule, and budget alignment.

Implement and enforce IT security policies and best practices, ensuring compliance with industry standards and regulatory requirements.

Assist the ITS Manager as needed and serve in the absence of the Manager.

Serve as part of the initiative team to improve processes and controls.

Perform additional duties as assigned.

Graduation from an accredited four (4) year college with major coursework in computer science, information systems, or a closely related field, and five (5) years of experience of application systems design, programming and analysis at a level equivalent to FPUA’s Systems Analyst/Architect, or three (3) years of lead or supervisory experience in a large or mid-sized organization administering a departmental programming applications system. The following certifications are desired: PMP, CISA and CompTIA Security+.

When considering new job applicants, any combination of education and experience in a computer programming related field may be substituted for the minimum qualifications.

- Ability to incorporate and employ on a continuous basis: initiate change, creativity, collaboration, pride, and accountability.

- Solid understanding of cybersecurity principles and IT compliance standards.

- Proven experience managing IT projects and leading cross-functional teams.

- Ability to effectively communicate both orally and in writing.

- Thorough knowledge of principles, practices and techniques of information systems applications programming design, evaluation and analysis.

- Knowledge of administrative principles and methods, including goal setting, project development and implementation and employee supervision, team building practices and conflict resolution techniques.

- Knowledge of computer hardware, network structures and application systems required to support departmental and utility-wide administrative operations.

- Ability to plan, organize, administer, review and evaluate application systems development and technical staff activities.

- Ability to develop, interpret and implement goals, objectives, policies, procedures, work standards and internal controls.

- Skilled in analyzing complex problems, evaluating alternatives and making sound recommendations and decisions.

- Ability to interpret and apply policies and procedures.

- Ability to represent the department effectively in meetings.

- Ability to exercise sound independent judgment within general policy guidelines.

- Ability to react to change productively and to handle other tasks as assigned.

- Ability to prepare clear, concise and complete reports.

- Ability to establish and maintain effective working relationships with those contacted in the course of work.