IT Supervisor

The IT Supervisor will oversee the day-to-day operations of the IT Helpdesk, providing leadership and support to the team responsible for end-user support, application support, database management, and phone system maintenance. Additionally, the role involves overseeing configuration management, problem and change management, and contributing to business continuity planning.

Examples of Duties and Responsibilities:

Conduct regular one-on-one meetings with team members to review performance, provide feedback, and identify opportunities for development

Supervise the Helpdesk team to ensure efficient and timely resolution of IT issues

Coordinate the support of enterprise applications, ensuring minimal downtime

Oversee database administration and ensure data integrity, security, and backups

Supervise the configuration, maintenance, and support of the organization's phone systems

Sample of Required Knowledge, Skills and Abilities:

Bachelor’s Degree in information technology, Computer Science, or a related field

3-5 years of experience in IT support, with at least 1-2 years in a supervisory or leadership role

Strong technical knowledge of helpdesk operations, configuration management, problem and change management, database management, application support, and phone systems

Excellent leadership, communication, and interpersonal skills

Starting Pay Rate: $90,900

Applicants with entry-level to advanced experience looking to join our community-focused culture are encouraged to apply. To learn more about our team culture and receive a full job description which describes the requirements for each level, contact us at jobs@mpu.org.

Manitowoc Public Utilities does not discriminate based on race, religion, sex, national origin, disability, sexual orientation or any other protected class.