Bandera Electric Cooperative

IT Technician

LocationBandera, TX
Job TypeFull-time

About This Job

Come join us at Bandera Electric Cooperative (BEC) and BEC Fiber, where we are lighting the grid to empower our members!


Help us Reimagine Rural America!

Bandera Electric Cooperative proudly distributes electricity to members across seven counties in Central Texas. The BEC Fiber division, began offering 100% fiber broadband in 2017 and currently provides fiber internet service to members and subscribers in eight counties in the Texas Hill Country.

We offer Highly Competitive Wages and a Generous Benefit Package!! (no waiting period – benefits start on first day). Paid time off and ten paid holidays.

Our IT Technician is responsible for managing and maintaining the company's IT infrastructure, hardware, software, and network systems. The IT Technician also monitors and optimizes system performance, ensures the security and compliance of IT systems, and coordinates with vendors and service providers for technical support and equipment procurement.


Essential Job Duties


The individual in this role troubleshoots and resolves technical issues, installs and configures new systems and devices, and maintains documentation of IT infrastructure and procedures
Maintain Help Desk Ticket system to ensure prompt technical resolutions
Perform data migration and data management tasks
Provide technical support to users including training and guidance on technical issues
Create new user accounts and setup permissions in Active Directory
Manage and administer user accounts and permissions by providing on-call support for technical issues
Conduct technical research and stay up to date on industry developments and best practices
Evaluate and recommend new technologies and hardware
Assist with any IT related issue when needed


Knowledge, Skills, and Abilities


Strong knowledge of IT principles and practices
Knowledge of safety protocols and regulations related to IT
Proficient in the use of IT software and tools
Experience in performing IT maintenance and supporting tasks
Strong problem-solving and analytical skills
Excellent communication and interpersonal skills
Organizational and time-management skills
Communication and interpersonal skills


Qualifications and Requirements


Education


High School Diploma or Equivalent
Associate degree preferred
Comptia A+ preferred, Comptia Network+ certified preferred


Experience


6 months experience in an equivalent position



Additional Requirements


Valid Texas Driver’s License and clear driving record
Must pass background and drug screening

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