Utilities One Inc

IT Support Technician / Junior System Administrator

Voorhees, NJ

full time

On-site

Oil and Gas

About This Job

Junior System Administrator / IT Support Technician

Utilities One is looking for a reliable and hands-on Junior System Administrator / IT Support Technician to maintain and support the basic IT infrastructure and end-user equipment in our New Jersey office. The role involves hardware maintenance, basic network troubleshooting, software installations, device logistics, and remote support coordination with the central IT/security teams. This is an on-site position.

Key Responsibilities

Hardware Maintenance & Support

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Basic maintenance of company laptops and desktops (replacing RAM, SSDs, thermal paste, etc.)

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Reinstallation and configuration of operating systems (primarily Windows)

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Formatting and partitioning drives properly based on internal standards

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Diagnosing and repairing basic hardware/software issues

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Preparing and configuring laptops/desktops for employee use

Network Support (Basic)

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Restarting and basic maintenance of office networking equipment (routers, switches, Wi-Fi access points)

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Reporting and escalating major connectivity issues to the central IT department

Mobile Devices & Tablets

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Basic setup and configuration of company smartphones and iPads

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Assisting with email, VPN, or app configuration on mobile devices

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Managing inventory and assignment of mobile devices

Device Logistics & Inventory

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Managing inventory of all IT equipment assigned to employees

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Preparing, shipping, and tracking laptops/desktops for remote/hybrid staff

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Keeping records of equipment issued, returned, replaced, or under repair

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Ensuring returned equipment is wiped and properly reset

Employee Support

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Daily assistance with IT-related issues (passwords, app access, printing, etc.)

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Remote support via AnyDesk/TeamViewer when necessary

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Acting as local hands for the main IT/Security team when remote execution isn't possible

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Escalating more complex issues to higher-level IT staff when needed

Requirements

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Basic knowledge of Windows operating systems installation and configuration

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Experience with computer hardware: RAM/SSD upgrades, thermal paste replacement, internal cleaning

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Understanding of local network basics (DHCP, IP addressing, restarting routers/switches)

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Familiarity with remote support tools and general IT troubleshooting methods

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Ability to keep organized logs of issued/returned devices and hardware status

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Ability to follow procedures provided by the central IT/security teams

Nice to Have (Optional)

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Basic scripting or PowerShell knowledge

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Experience using device inventory or asset management tools

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Basic understanding of cybersecurity hygiene (password practices, device encryption, etc.)

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Experience with MacBooks is a plus

Personal Qualities

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Responsible and proactive

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Well-organized and detail-oriented

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Capable of working independently and taking initiative

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Good communication skills and customer-oriented mindset

Benefits

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Competitive salary package

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Being part of an international, dynamic work environment

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Health Insurance

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Paid Time Off

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401(k)

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Whole Life Insurance