Support Center Technician

Responsibilities JOB DESCRIPTION

- Answer incoming calls in a professional and courteous manner.

- Thoroughly document and escalate potential problems via helpdesk support software and phone system.

- Contact on-call based on Standard Operating Procedure

- Perform other work related tasks as required and as assigned

- Comply with all NOV company and HSE procedures and policies.

Facility Specific Responsibilities

- Document and escalate potential problems via helpdesk system

- Use helpdesk, tracking system and website information to ensure all customer data is up to date

- Have an awareness of information security when working on and with customer information

- Monitor and maintain computer systems and complex networks

- Diagnose hardware/software issues

Qualifications/Requirements

- 3 to 5 years experience in a customer support role

- Experience with M/D Totco data acquisition and visualization technologies strongly preferred

- A record of successful resolution of customer support issues as an individual contributor.

- A willingness to dive into customer support and technical issues as part of maintaining the skills necessary to manage and advocate solutions.

- Experience with Jira service desk

- Excellent written and oral communication.

- Detail orientated with the ability to provide analytical reports and concise feedback