IT Support Technician / Junior System Administrator
IT Support Technician / Junior System Administrator
Voorhees, NJ
full timeOn-site
Utilities
About This Job
Junior System Administrator / IT Support Technician Utilities One
is looking for a reliable and hands-on
Junior System Administrator / IT Support Technicianto maintain and support the basic IT infrastructure and end-user equipment in our New Jersey office. The role involves hardware maintenance, basic network troubleshooting, software installations, device logistics, and remote support coordination with the central IT/security teams. This is an on-site position.
Key Responsibilities Hardware Maintenance & Support
•
Basic maintenance of company laptops and desktops (replacing RAM, SSDs, thermal paste, etc.)
•
Reinstallation and configuration of operating systems (primarily Windows)
•
Formatting and partitioning drives properly based on internal standards
•
Diagnosing and repairing basic hardware/software issues
•
Preparing and configuring laptops/desktops for employee use
Network Support (Basic)
•
Restarting and basic maintenance of office networking equipment (routers, switches, Wi-Fi access points)
•
Reporting and escalating major connectivity issues to the central IT department
Mobile Devices & Tablets
•
Basic setup and configuration of company smartphones and iPads
•
Assisting with email, VPN, or app configuration on mobile devices
•
Managing inventory and assignment of mobile devices
Device Logistics & Inventory
•
Managing inventory of all IT equipment assigned to employees
•
Preparing, shipping, and tracking laptops/desktops for remote/hybrid staff
•
Keeping records of equipment issued, returned, replaced, or under repair
•
Ensuring returned equipment is wiped and properly reset
Employee Support
•
Daily assistance with IT-related issues (passwords, app access, printing, etc.)
•
Remote support via AnyDesk/TeamViewer when necessary
•
Acting as local hands for the main IT/Security team when remote execution isn't possible
•
Escalating more complex issues to higher-level IT staff when needed
Requirements
•
Basic knowledge of Windows operating systems installation and configuration
•
Experience with computer hardware: RAM/SSD upgrades, thermal paste replacement, internal cleaning
•
Understanding of local network basics (DHCP, IP addressing, restarting routers/switches)
•
Familiarity with remote support tools and general IT troubleshooting methods
•
Ability to keep organized logs of issued/returned devices and hardware status
•
Ability to follow procedures provided by the central IT/security teams
Nice to Have (Optional)
•
Basic scripting or PowerShell knowledge
•
Experience using device inventory or asset management tools
•
Basic understanding of cybersecurity hygiene (password practices, device encryption, etc.)
•
Experience with MacBooks is a plus
Personal Qualities
•
Responsible and proactive
•
Well-organized and detail-oriented
•
Capable of working independently and taking initiative
•
Good communication skills and customer-oriented mindset
Benefits
•
Competitive salary package
•
Being part of an international, dynamic work environment
•
Health Insurance
•
Paid Time Off
•
401(k)
•
Whole Life Insurance
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