Ontario Wholesale Energy Gas & Electric

IT Support Manager

Toronto, ON

About This Job

Ontario Wholesale Energy (OWE) is a leading provider of Natural Gas & Electricity Supply across North America. We specialize in delivering innovative energy solutions to businesses of all sizes while maintaining competitive pricing and top-tier service.

We’re looking for a dynamic IT Support Manager to lead our IT support function and ensure the seamless delivery of technical assistance across the organization. In this pivotal role, you’ll blend strategic oversight with hands-on leadership to drive operational excellence, maintain infrastructure integrity, and elevate the end-user experience.

This is more than just support — it’s about transforming IT into a proactive, customer-first partner across the business.

Why Join OWE?

✅Competitive Salary with potential for bonus

✅Comprehensive Training & Certifications

✅Health Benefits (After 90 Days) & Employee Assistance Program

✅Generous Paid Time Off + Holiday Breaks

✅Discounted Gym Membership

✅Modern Downtown Toronto Office (TTC Accessible)

Key Responsibilities

‍ Leadership & Team Development

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Lead, mentor, and inspire a high-performing IT support team.

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Set clear goals, provide coaching and feedback, and promote continuous learning.

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Define and uphold IT support standards, policies, and best practices aligned with business objectives.

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Act as a senior escalation point for complex or high-impact technical incidents.

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️ Operational Excellence

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Oversee day-to-day service desk operations and ensure timely resolution of tickets and user requests.

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Monitor KPIs and SLAs, identify trends, and implement process improvements.

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Champion a culture of service excellence, ensuring high levels of end-user satisfaction.

Infrastructure & Systems Oversight

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Manage the performance and upkeep of core IT infrastructure, including servers, networks, endpoints, and cloud platforms.

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Coordinate software/hardware updates, patch management, and asset lifecycle activities.

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Enforce security, compliance, and business continuity standards.

Project & Vendor Management

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Drive IT projects such as infrastructure upgrades, system migrations, and new technology rollouts.

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Collaborate with vendors and service providers, managing SLAs and support contracts.

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Assist in budget planning, tool selection, and procurement for IT support resources.

Security & Compliance

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Implement and maintain cybersecurity controls to protect systems and data.

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Collaborate with InfoSec and other stakeholders on risk assessments and audits.

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Lead IT security awareness initiatives and end-user training programs.

Automation & Innovation

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Identify and implement automation solutions for repetitive support tasks using tools like PowerShell, Power Automate, or ServiceNow.

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Continuously evaluate support workflows for efficiency and scalability.

✅ What You Bring

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Experience: 7+ years in IT support roles, including 2+ years in a leadership or managerial capacity.

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Technical Skills: Proficiency in Microsoft Azure, Windows Server, Office 365, Teams, Zoom, networking hardware, and virtualization (e.g., VMware).

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Leadership: Strong team management, prioritization, and decision-making capabilities.

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Problem Solving: Analytical mindset with a focus on root cause analysis and proactive resolution.

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Communication: Excellent interpersonal and cross-functional communication skills.

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Education: Bachelor’s degree in Information Technology, Computer Science, or a related field preferred.

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Certifications: ITIL, Microsoft Certified: Azure Administrator, CompTIA Security+ (preferred).

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Customer Focus: Passion for providing seamless, user-centric IT support.

Accommodation :

At ONIT, we are dedicated to fostering diversity, equity and inclusion, believing that all employees play a role in upholding our values. We encourage individuals from various backgrounds, perspectives and life experiences to join us in addressing the world’s toughest challenges. Ensuring accessibility throughout the job application process is a priority for us at ONIT. If you require reasonable accommodations due to a disability, whether visible or not, please reach out to us at info@ontariowholesaleenergy.com, and we will gladly assist you

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