IT Specialist, Sr

Job Title: IT Specialist, Sr

Work Place Flexibility: Hybrid

Legal Entity: Entergy Services, LLC

This is a hybrid position located in Little Rock, AR, Woodlands, or Jackson, MS. Relocation assistance and sponsorship is not provided. The official job title for this position is Sr. IT Specialist.

About the Role

We are looking for an experienced and technically adept IT Consultant to lead in Datacenter Support, to include Dell, Cisco and HPE hardware. This role is ideal for a hands-on person who can assist in complex infrastructure projects, optimize enterprise environments and assist in maintaining our Disaster Recovery solutions.

This position will work closely with business units, internal IT teams, and strategic partners to support Entergy’s evolution into a modern, agile enterprise while maintaining the reliability expected from a leading utility company. The role requires a balance of technical skills, cross-functional collaboration, hands-on support, a strong emphasis on automation, and operational excellence.

Key Responsibilities

- Racking and stacking servers, network appliances, and other hardware.

- Installing, replacing, and decommissioning equipment; performing physical inspections and basic troubleshooting.

- Running, patching, and managing cables, including Ethernet and fiber optic connections.

- Diagnosing and resolving hardware and basic network issues, often under the guidance of remote and on-prem IT engineering teams.

- Maintenance and testing of an Isolated Backup Solution environment to ensure disaster recovery compliance.

- Following instructions from remote teams to perform tasks like power cycling equipment, reseating components, or running diagnostics.

- Maintaining accurate inventory of hardware installations and removals.

- Maintain troubleshooting and process documentation.

- Adhering to data center security protocols for access control and equipment handling.

- Checking for issues like overheating, power failures, and other environmental concerns.

Required Qualifications

- Associate’s degree in computer science, Information Technology, or equivalent experience

- 8+ years of experience in a data center or IT support role with a focus on hardware support or similar experience.

- Knowledge of different data center hardware components, basic networking skills, and knowledge of troubleshooting methodologies.

- Ability to handle and manipulate hardware components, including cabling.

- Excellent communicator capable of clear and concise communication with remote teams and other on-prem personnel.

- Ability to analyze issues and follow instructions to resolve technical problems.

- Ensuring accurate documentation and following procedures correctly.

- Self-motivated and able to work with minimal supervision.

- Flexibility to work in a dynamic environment and adapt to changing priorities.

- Physically capable of moving and racking equipment. Ability to Lift 50 lbs.

- Ability to participate in 24/7 on call rotations and work within escalation procedures.

Preferred Qualifications

- Microsoft certifications (e.g., Windows Server Hybrid Administrator Associate, Azure Administrator Associate)

- VMware Certified Professional (VCP) and/or Nutanix Certified Professional (NCP)

- Experience with hybrid cloud integration (Azure, AWS, or GCP)

- Familiarity with backup and DR tools (Commvault, VMware SRM)

- Experience with enterprise management platforms such as ServiceNow, BigFix, TSCO, Cisco UCS Manager, Open Manage Enterprise

Why Join Us

At Entergy, we’re powering the future—and that includes modernizing our IT landscape. This is an opportunity to directly contribute to one of the most important digital transformations in the utility sector. Join us as we bridge our rich legacy of operational excellence with the agility and innovation of the cloud.

#LI-DG1

#LI-HYBRID

Primary Location: Arkansas-Little Rock Arkansas : Little Rock || Mississippi : Jackson

Job Function: Information Technology FLSA Status: Professional Relocation Option:

Union description/code: NON BARGAINING UNIT Number of Openings: 2 Req ID: 121172 Travel Percentage:Up to 25%

An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click here to view the EEO page, or see statements below.

EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.

Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.

Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Know Your Rights: Workplace Discrimination is Illegal

The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact HRCompliance@entergy.com to schedule a time to review the affirmative action plan during regular office hours.

EEI Testing:

One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and number of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests, Logon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.

In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.

WORKING CONDITIONS:

As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.

Please note: Authorization to work in the United States is a precondition to employment in this position. Entergy will not sponsor candidates for work visas for this position.