IT Solutions Administrator

Description

Title: IT Solutions Administrator Department: Process Innovation – IT Operations Location: Houston, TX Supervisor: Director of Digital Innovation

FLSA Status: Exempt

Position Status: Permanent, Full Time

Work Status: Hybrid

IT SOLUTIONS ADMINISTRATOR

Hanwha Qcells USA Corp (Qcells USA), headquartered in Irvine, CA, specializes in providing utility-scale modules, solar photovoltaic (PV), and battery energy storage systems (BESS) project development, along with Engineering, Procurement, and Construction (EPC) services for solar and BESS projects nationwide. Qcells USA delivers comprehensive turnkey solutions encompassing the entire utility-scale project lifecycle. By choosing Qcells USA for turnkey solutions, customers can reduce uncertainty and risk, leading to enhanced investment returns and contributing to a more sustainable future.

Qcells USA’s complete turnkey solutions seamlessly integrate the expertise of our Development, Module, and EPC teams, while ensuring close coordination with other vital internal groups such as Project Finance, Systems Integration, and Legal. This collaborative approach ensures that Qcells USA projects deliver exceptional value and performance. With several multi-billion-dollar investments, Qcells is pioneering the establishment of the only complete module supply chain in the U.S., including the expansion of our Georgia module manufacturing facility, which stands as the largest in the Western Hemisphere.

As an integral part of the global Qcells brand, Qcells USA benefits from a legacy of excellence in photovoltaic manufacturing. Qcells is renowned worldwide for its high-performance, superior-quality solar cells and modules. With dual headquarters in Seoul, South Korea (Global Executive HQ) and Thalheim, Germany (Technology & Innovation HQ), Qcells operates under the umbrella of Hanwha Group, a FORTUNE Global 500 company and one of the top 8 business conglomerates in South Korea.

SUMMARY

The IT Solution Administrator will assist in managing the office IT systems and in supporting facilities maintenance. This position reports to the Director of Digital Innovation, or another management personnel that the CEO of the Company may designate. This position is Hybrid based out of Houston, TX and working hours are Monday through Friday, from 8:00am to 5:00pm or 9:00am to 6:00pm local time. This position is expected to travel up to 10%.

Applicants must be authorized to work for any employer in the United States. We are unable to sponsor or take over sponsorship of an employment visa at this time.

ESSENTIAL JOB FUNCTION & RESPONSIBILITIES

IT 75%:

- Configure and dispatch hardware for new hires and replacement requests

- Advise and support on development and improvement of IT systems, networks, software, hardware, IT policies, and security;

- Manage the relationship with our outside IT consulting vendor and serve as a gatekeeper for all IT-related issues.

- Assist in resolution and support for issues related to IT systems, networks, software, hardware, and security;

- Create and maintain an inventory of equipment and software licenses for the companies;

- Help manage and track distribution of all IT assets to employees, providing data to Corporate Finance as needed;

- Assist staff, both local and remote, with daily operation of computer systems;

- Install computer peripherals and applications for users

- Prepare computers for first-time use by new and visiting employees

- Support development of IT and network-security practices and policies as well as employee compliance with such practices and policies.

Facilities 25%:

- Advise and support on enhancements, improvements, and maintenance of facilities;

- Manage outside vendors responsible for maintaining, enhancing, improving, and expanding the office and facilities infrastructure;

- Maintain office phones, conferencing, and AV systems and coordinate the distribution of phone sets as well as the installation of new lines;

- Manage relationship and function as a liaison to landlord (The Irvine Company); and

- Support development of facilities-related practices and policies as well as employee compliance with such practices and policies.

- Regular attendance, in accordance with company's attendance policy and supervisory assignment, is an essential job duty requirement for this position

- Perform other duties and special projects, as assigned by Management

REQUIRED QUALIFICATIONS

- Bachelor’s Degree preferred

- 3-5 years of experience in IT Support Role

- Excellent oral and written communication skills

- Strong project management and troubleshooting skills

- Strong attention to detail

- Robust knowledge of and experience with MS Office products, including Word, Excel, Outlook, and PowerPoint

- Experience with Active Directory, Azure, Entra

- Experience with Microsoft Office or Microsoft 365

- Mac OS experience - Installs, configures, and troubleshoots computers, software, and peripheral devices.

- Experience with Windows Server 2012-2019

EXAMPLES OF PHYSICAL DEMANDS

- Stationary Position: frequently remains stationary up to 90% of the time and sitting up to 8 hours in a day

- Move/Traverse: infrequently bend, stand, stoop and/or walk

- Carry Weight: infrequently carry weight and/or lift objects (light to heavy) weighing up to 10 pounds

- Hearing and Speech: frequently communicates with the ability to hear and talk on a regular basis with employees, coworkers, and all personnel matters; must be able to exchange accurate information in these situations

- Sight: frequent use of sight to detect images on computer, office documents, and office objects near and far

- Climb: occasionally ascends/descends on stairway to get to office upper and lower floors

- Travel: up to 10% as needed

EXAMPLES OF WORK ENVIRONMENT

- Regular professional, office business setting

- Noise level ranges from low to moderate (if in office setting)

- Noise level ranges from moderate to high (if on construction worksite)

- Under the Office Mobilization Plan (OMP) policy, the role may transition to an onsite or hybrid arrangement, as determined by business needs and the Head of Department

Hanwha Qcells is proud to be an at-will Equal Opportunity Employer and prohibits discrimination against race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, pregnancy, citizenship, disability, protected veteran status and any other classification protected by applicable federal, state or local law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

It is important to note that the job descriptions provided by Qcells USA Corp are not intended to be comprehensive lists of all duties, responsibilities, or qualifications associated with the positions. Duties and responsibilities may change at any time with or without notice, reflecting our dynamic and evolving work environment.

We are committed to the full inclusion of all qualified individuals. As part of this commitment, Hanwha Qcells will provide reasonable accommodations to all qualified individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment. Please contact us to request accommodations at hr-usa@qcells.com.

Nothing in this statement shall imply implicitly or explicitly a guarantee of employment outside our at-will employment opportunity.