Systems Administrator

DEPARTMENT: Office - IT

LOCATION: Dublin, TX

PAY: $50,000 - $60,000

BENEFITS: Benefits include a full health insurance policy that is 100% covered by Prime, a 50% matching 401(k) package, and a $25,000 life insurance policy. Comprehensive dental, vision and supplemental life insurance options are also available. PTO is available after 1 year. 8 paid holidays.

SUMMARY: We are looking for a detail-oriented Systems Administrator to assist with the maintenance, monitoring, and support of our IT systems. This role bridges the gap between Help Desk and Systems Engineering, handling day-to-day administration tasks and resolving technical issues. Ideal candidates have a solid background in IT support and are ready to grow their skills in system administration.

DUTIES AND RESPONSIBILITIES:

- Assist in the daily administration, monitoring, and maintenance of servers, networks, and system infrastructure under the guidance of the Systems Engineer.

- Perform routine updates, patches, and configuration changes to operating systems and enterprise applications.

- Monitor system logs and performance metrics, escalating anomalies or potential issues to senior staff.

- Assist with pulling cables and setting up network infrastructure (e.g., cameras, door access systems).

- Support user account management, including creation, permissions, and access troubleshooting.

- Maintain and update documentation related to systems, configurations, and processes.

- Help implement and test backup procedures and disaster recovery plans.

- Assist with the automation of routine tasks using basic scripting (PowerShell, Bash, etc.).

- Provide advanced support to Help Desk for issues requiring deeper system or network troubleshooting.

- Participate in deployment of new hardware and software, including imaging and system configuration.

- Learn and apply security best practices to support system integrity and compliance.

QUALIFICATIONS:

- 3+ years of experience in an IT support/help desk role and/or up to 2 years of experience in a systems administrator role.

- A degree in Information Technology, Computer Science, or a related field or equivalent work experience.

- Experience in pulling cables and/or installing network infrastructure is required.

- Foundational knowledge of system administration tasks including user account management, system monitoring, patching, and basic scripting.

- Experience with Windows Server and/or Linux operating systems in a business environment.

- Familiarity with networking fundamentals (DNS, DHCP, TCP/IP), Active Directory, and basic virtualization concepts (e.g., VMware, Hyper-V).

- Demonstrated ability to troubleshoot and resolve technical issues beyond basic end-user support.

- Strong analytical and problem-solving skills.

- Excellent time management and organizational abilities.

- Strong interpersonal and communication skills, with the ability to convey technical information to both technical and nontechnical audiences.

- IT certifications are preferred but not required.

- Willing to work on-call one weekend per month to support operations.

- Must be willing to travel to other company locations as needed, including occasional overnight stays, with rare instances requiring 2–3 consecutive nights.

COMPETENCIES:

- Adaptability - Adapts to changes in the work environment; Manages competing demands; Change’s approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

- Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

- Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.

- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

- Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.

- Customer Service – Has a customer-focused mindset and the ability to handle users’ concerns professionally.

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.