IT Network Technician (Anchorage)

Overview Doyon, Limited's mission is to continually enhance our position as a financially strong Native corporation to promote the economic and social well-being of our 20,000+ shareholders. We provide exceptional career opportunities for individuals who value professionalism, collaboration, and a commitment to excellence. We understand the importance of treating our employees well and the impact motivated employees have in helping us succeed in our vision to be the leader in all we do.

Comprehensive Benefits Package

Doyon, Limited offers a highly competitive benefits package that makes up a significant portion of an employee's total compensation. Eligible employees may participate in the following benefits (these details are for informational purposes only and are subject to any policy or plan changes):

- Paid Time Off (PTO)

- Paid Holidays

- Medical Insurance

- Dental & Vision Insurance

- Flexible Spending Accounts (FSA) & Health Savings Accounts (HSA)

- Life insurance

- Short and Long-Term Disability

- 401(k) Plan & Employer Match

- Profit sharing

- Employee Assistance Program

- Tuition Assistance

- This position can be filled in either Fairbanks, AK or Anchorage, AK

- JOB SUMMARY: The Network Administrator is a pivotal subject matter expert responsible for the performance, resilience, and security of the organization's multi-site network infrastructure. Serving as the lead technical adviser for planning, developing, installing, configuring, maintaining, supporting, and optimizing all network-related hardware and software across the enterprise. The Network Administrator ensures continuous, secure connectivity between sites, proactively identifies and resolves complex network issues, and drives ongoing improvements in network architecture and security posture. Operating with a high degree of autonomy, this position plays a critical role in safeguarding the integrity of business operations while enabling future growth through strategic network planning and innovation. This role is based on-site in either Anchorage or Fairbanks and requires regular in-person presence to support the organization's network infrastructure.

Responsibilities

ESSENTIAL FUNCTIONS:

- Serve as the lead technical adviser for enterprise networking, providing expert insight and guidance on the design, configuration, and support of all network systems.

- Plan, implement, configure, monitor, and maintain network infrastructure across multiple sites, including switches, routers, firewalls, wireless networks, SD-WAN, VPNs, and WAN/LAN connectivity.

- Continuously assess and enhance network security by implementing industry best practices, security controls, and proactive monitoring to safeguard enterprise data and systems.

- Perform advanced diagnostics, root cause analysis, and resolution of complex network issues to ensure high availability, performance, and reliability of all network systems.

- Collaborate closely with the IT Infrastructure Manager on strategic network initiatives, upgrades, and optimization efforts aligned with organizational objectives.

- Maintain detailed documentation of network architecture, configurations, standards, and operational procedures to support knowledge sharing and continuity.

- Monitor network performance and capacity, analyzing trends to anticipate future needs and recommend improvements or expansions.

- Coordinate with vendors and service providers on network implementations, upgrades, and troubleshooting activities.

- Provide network expertise and technical support to IT team members and end users as needed, serving as an escalation point for network-related issues.

- Participate in after-hours on-call rotation and respond to critical network incidents or outages.

- Stay current with emerging network technologies (including SD-WAN), security threats, and best practices, recommending new solutions or improvements to strengthen the network environment.

- Support network-related aspects of special events and corporate meetings, ensuring reliable connectivity and secure configurations.

- Travel occasionally to remote sites for network support, deployments, or project-based work.

Success in this role requires deep expertise in networking technologies, including switches, routers, firewalls, wireless systems, and SD-WAN, combined with strong analytical and problem-solving skills. The Network Administrator must be able to anticipate needs, provide clear technical guidance, and drive the implementation of reliable, secure, and scalable network solutions across multiple sites. This role demands a proactive mindset, close collaboration with the IT Infrastructure Manager and other IT teams, and a commitment to continuous improvement. The Network Administrator ensures network systems are configured to meet performance and availability goals while maintaining alignment with established security standards, contributing to the overall maturity and stability of the organization's IT infrastructure.

Doyon Limited Core Competencies

- Commitment to Excellence – Identifies what needs to be done and takes action to achieve a standard of excellence beyond job expectations.

- Corporate Values- Understand, embraces, and integrates Doyon corporate values into everyday duties and responsibilities.

- Customer, Client & Shareholder Service – Identifies and responds to current and future client needs by providing excellent service to internal and external clients.

- Safety and Security – Promotes a safe work environment for co-workers and customers.

- Teamwork – Resourceful team player that builds, strengthens, and maintains collaborative relationships with others inside or outside the organization. members and end users as needed, serving as an escalation point for network-related issues.

Job Specific Competencies

- Technical Expertise – Demonstrates deep knowledge and hands-on experience with networking technologies, including switches, routers, firewalls, wireless systems, and core network infrastructure components.

- Analytical & Problem-Solving Skills – Anticipates potential issues, identifies root causes, and develops reliable and scalable solutions.

- Proactive Mindset – Takes initiative to identify improvement opportunities and ensures network systems remain secure, efficient, and forward-looking.

- Collaboration – Works closely with the IT Infrastructure Manager and other IT teams to align network solutions with organizational goals and standards.

- Communication Skills – Provides clear and concise technical guidance to both technical and non-technical stakeholders.

- Security & Compliance – Configures and maintains network systems to meet security, performance, and availability standards in accordance with company policies.

- Continuous Improvement – Actively seeks opportunities to enhance processes, tools, and overall IT infrastructure maturity.

- Reliability & Stability Focus – Ensures network operations are optimized for stability, uptime, and long-term organizational growth.

Qualifications

REQUIRED QUALIFICATIONS:

- 5+ years administering enterprise network infrastructure (LAN/WAN, wireless, SD-WAN).

- Proven experince configuring, deploying, and supporting switches, routers, firewalls and other network equipment in production. Strong knowledge of TCP/IP, DNS, DHCP, routing protocols, and network security principles.Skilled in monitoring/troubleshooting/optimization (e.g., SolarWinds, PRTG, Wireshark) and using configuration management best practices.

- Proficiency with network tools (e.g., SolarWinds, PRTG, Wireshark).

- Proven ability to maintains network diagrams, standards, and operational procedures.

- Ability to provide technical guidance, server as the SME, collaborate with IT leadership, and document standards/procedures.

- Excellent communication, problem-solving, and multitasking; follows organizational policies, procedures, and security standards.

- Relevant network industry certification (CompTIA Network+, CCNA, or equivalent experience).

Preferred Qualifications

- Associate's or Bachelor's degree in IT or related field. - Advanced certifications (e.g., CCNP, Palo Alto PCNSA/PCNSE, CompTIA Security+).

- Experience with SD-WAN, cloud networking (Azure/AWS), and secure remote access solutions.

- Familiarity with automation/scripting (PowerShell, Python, Ansible).

- Background in designing network security architectures (NGFW, IDS/IPS).

- Ability to mentor junior IT staff and contribute to strategy and process improvement.

- WORKING ENVIRONMENT: The majority of work takes place in a professional office environment with a diverse group of individuals, each with distinct roles, personalities, and skills.

- PHYSICAL DEMANDS: The work is generally sedentary, requiring routine walking, standing, bending, and carrying items weighing up to fifty pounds. [Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions]

- REASONABLE ACCOMMODATION : It is Doyon's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

- PREFERENCE STATEMENT: Doyon grants preference to qualified Doyon Shareholders first, and second to qualified shareholders of other Alaska Native corporations that grant a similar preference in all phases of employment and training, which include, but are not limited to hiring, promotion, layoff, transfer, and training

_This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments_

_A review of this position has excluded marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities._

_This job description is not an employment agreement or contract, implied or otherwise, other than an "at will" relationship. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice._