IT Infrastructure Systems Analyst

The Dolese Promise is built on a foundation of integrity driven by our passion for quality, safety, and reliability. We are one of Oklahoma's most respected employee-owned companies because of our people and our values. We strongly believe in positively impacting our communities through our products, our actions, and our financial support.

Being a part of the Dolese team affords a unique opportunity to join an organization that rewards its owners through profit sharing. Our employees are one of our most important resources, which is why we promise to deliver.

Dolese Delivers:

- Stable Foundation

- Treat with Respect

- Safe Environments

- Employee Focus

JOB SUMMARY

Grow your IT career with a company built on Safety, Integrity, Teamwork, and Stewardship. As an IT Infrastructure Systems Analyst at Dolese, you will take ownership of core systems that power our business, supporting servers, virtualized environments, identity platforms, and network infrastructure. This role focuses on provisioning and maintaining virtual servers (VMware), administering Office 365 and Active Directory/Entra ID, and ensuring the reliability and security of foundational services such as DNS, DHCP, and Group Policy. You’ll contribute to the design, architecture, implementation, and ongoing maintenance of technology projects and secure server processes, while collaborating across IT and business teams to keep operations running smoothly. If you thrive on solving complex technical challenges, delivering uptime, and enabling secure, reliable systems, this is your opportunity to make an impact and grow your expertise.

WHY JOIN US

We are people, building communities from the ground up. For our employees, we are focused on building careers. Joining our team means:

- Stability & Legacy: Be part of a company with over a century of success and a reputation for excellence.

- Growth Opportunities: Advance your technical expertise through hands-on work in virtualization, identity & access management, and cloud integrations.

- Impactful Work: Your work ensures secure, reliable systems and services that keep our operations running across all locations, enabling Dolese to deliver exceptional service to our customers.

- Supportive Culture: Our employees support one another and our customers through our service values: Champion Kindness, Incite Enthusiasm, Build Relationships, and Provide Innovative Solutions. We value collaboration, integrity, and continuous improvement.

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS

- Administer and support core infrastructure technologies including, but not limited to: MSFT Servers, Active Directory, SCCM, VMWare, Pure Storage, and Azure AD.

- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.

- Provision, configure, and maintain virtual servers and services; manage performance, capacity, and lifecycle (patching, upgrades, decommissioning).

- Implement and maintain secure configurations (MFA, conditional access, security baselines), and partner with Security on vulnerability remediation, endpoint hardening, and access governance.

- Perform and/or coordinate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.

- Monitor system health and availability with enterprise tools; respond to alerts and proactively address performance bottlenecks.

- Troubleshoot hardware and software issues, run diagnostics, document root cause and resolution, prioritize incidents, and assess and minimize business impact.

- Execute change management for infrastructure changes (planning, risk assessment, testing, approval, deployment, and post-change validation).

- Collaborate effectively with business stakeholders, project managers, IT Business Analysts, and Developers to deliver solutions and meet SLAs.

- Lead small-scale projects and contribute to larger initiatives by owning tasks, timelines, and communications; mentor junior team members as needed.

- Partner with other members of the IT team and business customers to ensure performance and availability targets are met, assistance with upgrades, and troubleshooting problems.

- Other duties and responsibilities may be assigned on a temporary or permanent basis as needed.

QUALIFICATIONS

Education & Experience

- High school diploma or equivalent required.

- Bachelor’s degree in Computer Science, Information Technology, or a related field preferred.

- Minimum of five (5) years of network or system administration experience required.

- System administration and IT certifications in Microsoft Azure, Office 365, VMware, or other network related fields preferred.

- Experience with various scripting and automation tools preferred.

Knowledge, Skills & Abilities

- Strong knowledge of systems and networking software, hardware, and networking protocols.

- Strong proficiency working with Active Directory, Office 365 administration, AD Group Policy, network services such as DHCP and DNS, and backup and recovery functions.

- Proven track record of developing and implementing IT strategy and plans.

- Strong knowledge of implementing and effectively developing IT operations best practices.

- Strong knowledge of security, storage, data protection, and disaster recovery protocols.

- Ability to learn quickly and creatively solve new problems.

- Skilled in multitasking and providing quality support to the business community.

- Excellent verbal and written communication skills.

- Excellent leadership skills and the ability to troubleshoot problems quickly and efficiently in a diverse and challenging environment.

- Ability to work outside normal business hours if necessary.

- May require occasional travel to company sites.

PHYSICAL REQUIREMENTS

- Ability to lift, push, or pull objects of various dimensions up to 30 lbs. of weight occasionally.

- Ability to perform primarily sedentary work and tolerate prolonged standing, sitting, and walking.

- Ability to perform repetitive motions such as typing and data entry using a keyboard and mouse.

- Ability to communicate clearly and effectively.

EEO Statement:

We consider applicants for all positions without regard to race, color, religion, sex, national origin, age, genetics, marital or protected veteran status. Dolese provides 'reasonable accommodations' to qualified individuals with disabilities in accordance with the American with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation in order to complete the application process please contact the Human Resources Director.