IT Coordinator
Dallas, TX
Full-timeAbout This Job
Job Locations US-TX-Dallas
ID 2025-9044
Category
Information Technology
Position Type
Regular Full-Time
OverviewThe Dallas, TX office of Lewis Brisbois, a full-service AmLaw 100 firm, is actively seeking an IT Coordinator. The IT Coordinator is responsible for all local office IT responsibilities.
The following is intended to describe the general nature of the job. The list of essential duties is not exhaustive and other duties may be assigned in addition to those listed.
Essential Duties
•
Configure and install new or replacement PCs, smart phones, printers, video conference units, telephones, and other technology tools.
•
Ability to support various software and hardware environments, operating system environment(s), equipment platforms and legal support software.
•
Administer one-on-one training.
•
Perform troubleshooting steps to help resolve service incidents.
•
Capability to work successfully with limited supervision in an environment of multiple projects and priorities.
•
Collaborate with other IT professionals.
•
Follow firm's IT guidelines; assist others in understanding and following guidelines as appropriate.
•
Assist the System Administration team with tasks in various enterprise applications.
•
Assist the Call Center team with calls and tickets as needed.
•
Track and document incidents and service requests via the firm’s service desk software.
Required Qualifications
•
Candidates must have at least 5 years of experience in a technical support role.
•
Ability to manage tickets, phone and email requests with minimal supervision.
•
Strong working knowledge of Windows Operating Systems and enterprise applications.
•
Strong problem-solving abilities.
•
Proven organizational, customer service, and communication skills (both written and verbal).
•
Advanced knowledge of Microsoft Office Products.
•
Ability to lift computer equipment up to 70 lbs.
Preferred Qualifications
•
Basic knowledge of TCP/IP networking.
•
Experience with iManage document management system.
•
Experience with law firms and/or legal environments.
•
Experience with Citrix environments.
Education
•
College degree is preferred with substantial coursework in information systems or equivalent experience.
•
Certifications (CompTIA Network+, CompTIA A+, etc.) are a plus.
We offer competitive compensation and in addition, Lewis Brisbois offers a range of benefits including medical, dental, vision, life insurance, 401k with employer contribution, as well as sick and vacation time. We also offer excellent opportunities for growth and advancement while working with a collaborate team. Lewis Brisbois is not accepting search firm submissions for this position. Qualifications
#LI-HYBRD
#LI-AR1
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