BC Hydro

IT Advisor (Network Operations)

IT Advisor (Network Operations)
Notice info
LocationBurnaby, BC
Job Typefull time
Hybrid
Utilities

About This Job


A workplace powered by you

At BC Hydro, we’re working towards creating a cleaner and more sustainable future for all British Columbians and need

people like you to help us. A career at BC Hydro is meaningful and provides you the opportunity to be part of a talented,

inclusive, and diverse team. We offer a healthy work-life balance, competitive wages, a comprehensive benefits package,

and training opportunities to support you in your career growth. We're proud to be ranked as one of B.C.'s Top Employers

and one of Canada's Best Diversity Employers.

We invite you to join us as we build an even cleaner B.C. We welcome applications from all qualified job seekers. If you’re a

person with a disability, please let us know by emailing RecruitmentHelp@bchydro.com, as adjustments can be made to

help support you in your application process.


IT Advisor (Network Operations)

Number of positions: 1 Job Location: Edmonds C02


Employment type: Permanent Region: Lower Mainland

Hours of work: Full-time (37.5 hrs/wk) Flexible Work Role: Hybrid


Annual salary: $ 107,000.00 - 135,300.00

Position Highlights

Reporting to the Manager of Network Operations, this position is accountable for overseeing the daily operations of

networks managed by the Network Operations team and providing subject matter expertise regarding the health of BC

Hydro’s network including outages, security, and reliability.


What you'll do

Provides oversight of the daily operations of the corporate network services including tracking of network usage, network

availability, and provide reports on health of the corporate network including outages and reliability.

Acts as a subject matter expert during major incidents, and provide technical leadership to troubleshooting and

remediation activities on a 24 x 7 basis as needed.

Provides monthly reporting to Business stakeholders on incidents and outages impacting network services as well as


analysis of major incidents.

Manages team activities related to network infrastructure devices including but not limited to switches and routers,

diagnosis, evaluation, repair, testing and commissioning of all telecommunications corporate network equipment.

Leverages benchmarking to identify leading practices, measure service performance against appropriate external


standards and facilitate sharing of best practices.

Ensures that policies, processes and local operating orders are prepared and updated.


Liaises with external network providers to ensure Corporate Network Services are seamless to the business.


Provides management oversight and oversee performance of third-party vendors and contractors to delivery of service/

process requirements and Service Level Agreements, and identify and facilitate performance improvement.

Represents Network Operations in review and negotiation of third-party vendor contracts related to delivery of product,


maintenance or service.

Maintains liaison with equipment manufacturers with respect to new and existing equipment and updates.


Provides technical advice and guidance to the Network Operations Manager regarding problems impacting equipment.


Tracks and creates team status using standard templates and actively participate in appropriate internal and external


status meetings.

Monitors and manages team goals and performance and ensure team understands how they align relate to broader


business goals and strategies.

Ensures teams execute processes according to standard methods and deliverables are completed as required in a timely


manner.

Identifies continuous process improvement and productivity improvement opportunities.


Collaborates with other managers and project managers to ensure the Network Operations Team understands their

accountabilities for delivery and how to work across the teams as needed.

Develops collaborative relationships within BC Hydro and with vendors and contractors to support of business objectives.

May assist with facilitating monitoring of service/process related technologies and when required.


What you bring

University degree in computer science, engineering or equivalent, or equivalent combination of education and experience.


A minimum of 7 years of network support experience and demonstrated understanding of network technologies such as


routing, switching, and VoIP technologies.

A minimum of five years progressive leadership experience in a dynamic business support environment.


Cisco Certified Network Associate (CCNA) designation or equivalent.


Understanding of ITIL and demonstrated experience with Cisco hardware.


Experience managing a SD-WAN connected enterprise network would be considered an asset.


Demonstrated ability to respond to and direct the resolution of major network incidents during and after business hours.


Demonstrated ability to coordinate the procurement, configuration, and installation of network equipment.


Previous experience with project management and/or sustainment of business applications would be considered an asset.


Ability to provides input on strategic plans such as road map and architecture design.


Ability to understand and apply best practices and trends in own area of expertise.


Ability to build relationships and to work effectively with peers, immediate team members and internal stakeholders.


Ability to develop solutions to address the needs of various internal stakeholders.


Ability to communicate effectively with a variety of stakeholders in writing and verbally.


Ability to engage others, influence decisions, facilitate discussions and reach a consensus.


Ability to work independently and drive results.


Demonstrated ability to manage multiple concurrent tasks with varying degrees of complexity.


Ability to prioritize work and ensure that the team is focused on doing the right things at the right time and moving towards


a common goal.

Ability to use a variety of approaches to enable team members to be as effective and productive as possible.


What we offer

A comprehensive benefits package

A minimum of 15 paid vacation days
A lifetime pension
Flexible work model, depending on your role type
Training and development courses

For more information on the benefits we offer, visit bchydro.com/benefits.

PN 2030542

Location: Burnaby, BC, Canada, V3N 4X8


What else you should know

Before you apply, please confirm you meet BC Hydro’s time in role requirement. M&P employees must meet the time in role

requirement specified in their most recent offer letter. For MoveUP and IBEW employees, the current time in role as

outlined in the Collective Agreements will apply.

Don't forget to update your Candidate Profile with your current resume and copies of your certifications. If applicable,

include your Trades Qualification. This will ensure we have all the necessary information to assess your application without

any delays.

Date Posted: 2025-07-21 Closing Date: 2025-07-28


For internal use 52032433

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