Tenaska

Intern, Information Technology

LocationIrving, TX
Job Typepart_time

About This Job

Position Summary

The Information Technology Intern provides support to end users on a variety of IT issues, by identifying, researching, and resolving IT technical problems. The incumbent responds to IT client telephone calls and email requests for service. The Information Technology Intern documents, tracks and monitors the problems to ensure a timely resolution.

THIS POSITION IS ONSITE Essential Job Functions

Configure, maintain, and support PCs and laptops
Provide IT support in-person and over the phone
Install, upgrade, and troubleshoot a variety of software and hardware
Create, manage, and maintain network/email accounts
Troubleshoot remote access issues
Install and support local and network printers
Setup and troubleshoot mobile devices: iOS & Android
Support and troubleshoot copiers, scanners, and printers
Accurately manage, document and close helpdesk tickets as assigned
Dependable, reliable and predictable attendance is a requirement
Complete special projects and other duties as assigned.


Education/Experience/Skills

Currently enrolled undergraduate student pursuing a degree in MIS/IS or related area of study
Basic knowledge of Microsoft Windows 10/11
Basic knowledge of Microsoft Office Suite
Basic knowledge of PC hardware
Basic understanding of networking technologies and protocols such as basic IP addressing, DNS and DHCP
Basic knowledge of printers, copiers, scanners
Ability to lift up to 50 lbs. and move computer and A/V equipment
Basic ability to troubleshoot a variety of hardware and software issues
Past customer service and efficient time management skills a plus
Excellent written/verbal communication skills
Experience with Active Directory a plus
Experience with Windows Server a plus


Tenaska is an equal opportunity employer

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