Intern - GIS Implementations

National Information Solutions Cooperative (NISC) is an information technology company that develops and supports software and hardware solutions for our Member/Owners who are primarily energy and communications cooperatives and companies across the nation. NISC is an industry leader providing advanced, integrated IT solutions for consumer and subscriber billing, accounting, engineering and operations, as well as many other leading-edge IT solutions. NISC is ranked in ComputerWorld's Best Places to Work survey for twenty-two years and we are looking for qualified individuals to join our Team.

Primary Responsibilities:

Are you passionate about geospatial technology and eager to apply your skills in a real-world setting? Join our Professional Services team as a GIS Intern and help us deliver innovative solutions that support our members and enhance operational efficiency. We're looking for a motivated GIS Intern to help support our Members as they transition from our legacy mapping and staking software to our new, next-generation platform. In this role, you'll work closely with Engineering and Operations teams to troubleshoot deployment challenges, assist with data migration, and ensure a smooth implementation process from start to finish.

You'll gain hands-on experience managing GIS software implementations, validating converted data, and delivering both technical support and user training. In addition, you'll help resolve customer questions about product features and functionality through phone and email support.

Current applications submitted will be under consideration for Summer 2026 (May - August)

For more information on our internships, click HERE.

Essential Functions:

- Provides superior customer support to internal and external customers in all encounters

- Identify gaps in features and functionality in software and oversee resolution.

- Identify changes required for conversion of data.

- Assist in document preparation.

- Communicate with all parties involved in the enterprise implementation

- Designs and implements system set-up configurations for Member/Customers performing independently and proficiently.

- Assists customers in all aspects of implementation including troubleshooting, training, and on-going support

- Prepares Change Requests (CRs) and follow-up to resolution.

- Facilitate and follow up with Member/Customers on difficult requests and procedures.

- Utilizes all support tools as directed.

- Conveys customer feedback to product development staff as appropriate.

- May prepare materials and deliver National IT Learning Center classes.

- May be called upon to assist in other implementation areas.

- May be called upon to participate in testing of new product development or enhancements.

- Other duties as assigned.

Desired Job Experience:

- Excellent verbal and written interpersonal and communication skills.

- Excellent presentation.

- Excellent telephone etiquette and ability to deal effectively with Member/Customers.

- Excellent research and problem-solving skills with strong attention to detail.

- Strong PC skills.

- Ability to effectively lead, influence and teach others.

- Ability to organize and prioritize.

- Ability to interact in a positive manner with internal and external contacts.

- Ability to work independently, as well as in a team environment.

Desired Education and/or Certification(s):

- Currently pursuing a degree in Geography, GIS, Environmental Science, Computer Science, or a related field.

Minimum Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Employees must be able to see, speak, and hear, to operate computer keyboards or office equipment, and are required to stand, walk, and sit.

Disclaimer:

Management may modify this job description by assigning or reassigning duties and responsibilities at any time.