Intern Business Administration

Responsibilities

What You'll Do

As a Business Administration Intern supporting OPPD's Customer Service Operations (CSO) team, you'll play a key role in keeping day-to-day operations running smoothly. This is a hands-on opportunity to gain real-world experience supporting customer operations, administrative processes, and internal systems that directly impact the customer experience.

- Support daily administrative operations including data entry, document preparation, and records management

- Assist with customer account updates, mailing address corrections, and data accuracy efforts that impact billing and communication

- Help manage and log documentation such as third-party guarantee letters and credit-related correspondence

- Provide support to customer service operations by assisting with service requests, inquiries, and internal workflows

- Assist with billing-related administrative processes, including invoice tracking and reconciliation support

- Support High Bill outreach efforts and customer communication initiatives

- Maintain accurate records in internal systems (such as CRM and billing platforms), ensuring data integrity and compliance

- Assist with reporting, tracking, and organizing operational data to support team decision-making

- Support special projects and process improvement efforts within the CSO Administration team

- Assist with general team support tasks that allow full-time employees to focus on complex customer issues and escalations

Why This Role Matters

This role is critical in supporting the CSO Administration team by handling essential administrative and operational tasks that directly impact customer experience, billing accuracy, and audit readiness. By providing overflow support, this position helps ensure timely customer responses, accurate data, and efficient internal operations - especially during peak workload periods.

Qualifications

Required:

- Currently enrolled in (or planning to enroll in) a Bachelor's program in Business Administration or a related field

- Strong organizational skills with the ability to manage multiple tasks and priorities

- Excellent written and verbal communication skills

- Proficiency in Microsoft Office (Excel, Word, Outlook, PowerPoint)

- Strong attention to detail and accuracy

- Ability to work independently and as part of a team

- Analytical mindset with an interest in data and process improvement

- Minimum 2.5 GPA

Preferred:

- Interest in customer service operations, billing, or administrative processes

- Experience working with data, systems, or customer records

- Familiarity with CRM or billing systems (or willingness to learn)

Work Schedule

- Summer: Approximately 32-40 hours per week (flexible based on availability)

- School Year (if extended): Approximately 20-25 hours per week

- Flexible scheduling based on class schedule and business needs

- Potential for continued employment during the academic year

Closing Statement

Pay Range:

$18.06 - $22.07 per hour, based on academic level and experience

At Omaha Public Power District, we're passionate about three things: power, the people who make it, and the people who rely on it.

WE ARE: Where the Light Starts. OPPD is the 12th-largest public power utility in the U.S., serving over 850,000 people across 5,000 square miles and 13 counties.

WE'RE COMMITTED TO: Each other and the people we serve. This commitment drives us. We're dedicated to providing our communities with affordable, reliable, and environmentally sensitive energy services today, tomorrow, and well into the future.

OUR JOB: To provide power with a purpose. We have real impact - on people¿s lives, on the environment, and on the future of energy. We¿re always looking for bright, capable people who want an opportunity to lead from where you are¿wherever you are¿ and know that your ideas will be heard. If you want to be a source of real, positive change for the community and the people who live in this region, then working for a company acknowledged for caring about these same things is likely a priority for you as well.

Org Marketing Statement

EOE: Protected Veterans/Disability