Instructional Designer

Southwest Power Pool (SPP) is about more than power. We’re about the power of relationships. Our employees have the opportunity to work together to ensure electricity is delivered reliably and affordably to the millions of people living in our service territory. We have been voted one of Arkansas’ Best Places to work by Arkansas Business and we are looking for a member of our team who is passionate about our mission to keep the lights on!

We have a core ideology here at SPP that we stand by: Do the right thing, for the right reason, in the right way.

We believe in supporting our employees through a fantastic benefits package:

- Competitive pay with bonus opportunities

- Excellent insurance package including three great medical plans to choose from, employer-paid short term disability, long term disability, and life insurance

- Relocation assistance

- Flexible working environment for positions that are eligible where employees have the flexibility to work from home and come in where collaborative in person work is needed.

- Fantastic contributions to your retirement through a 401(k) savings plan with employer-match benefits and a defined benefit plan fully funded by SPP

COMPENSATION INFORMATION

The salary range(s) represents our good faith estimate for the role at this time. While we strive to provide competitive and transparent compensation, there may be circumstances where an offer is above or outside of the listed range. We are open to discussing salary expectations with qualified candidates considering factors such as the candidate's qualifications, skills, competencies, experience and geographic location will all be considered during the hiring process.

Instructional Designer | Pay Range - $68,600-$85,750.

The Instructional Designer develops, delivers, and maintains training and performance support for SPP Stakeholders. This role partners with subject matter experts, project managers, and stakeholders to ensure training meets business needs, regulatory requirements, and industry best practices. Responsibilities include conducting needs analysis, designing effective learning experiences, delivering training in multiple modalities and evaluating outcomes for continuous improvement.

ESSENTIAL FUNCTIONS

Analysis & Planning:

- Conduct needs analyses with stakeholders to ensure training aligns with identified gaps, changes or regulatory requirements.

- Identify and mitigate identified risks to training project timelines and deliverables.

- Maintain accuracy of existing online self-directed training curricula.

- Stay informed on business changes, NERC standards, compliance requirements and other regulatory impacts.

- Recommend training priorities, metrics, readiness deliverables, and budget needs based on analysis findings.

- Research industry trends, emerging methodologies, and tools; recommend enhancements for training effectiveness.

Consulting & Stakeholder Engagement:

- Partner with internal and external stakeholders, working groups, and task forces to define training deliverables and priorities.

- Coordinate with Subject Matter Experts (SMEs), trainers, and consultants to develop in-depth education events and performance support materials.

- Collaborate with the instructional designers and eLearning team on content design, delivery modality, interactivity, and content integrity.

- Work with business owners to identify gaps and risks, to determine the most effective training solutions including, modality, job aids, guides and scenario-based activities.

- Secure necessary resources for training, including materials, facilities, technology and SME support.

Design, Development and Delivery:

- Design, develop, deliver engaging instructor-led, virtual and asynchronous training.

- Ensure all deliverables meet compliance, industry and regulatory standards.

- Design training and performance support to minimize knowledge and performance gaps.

- Pilot new and updated courses, incorporating feedback for continuous improvement.

Measurement & Compliance:

- Collaborate with training staff to monitor and evaluate program effectiveness.

- Develop tools and processes to measure return on investment (ROI) and qualitative impact of programs.

- Create valid, reliable assessment tools that meet NERC credential maintenance and other regulatory requirements.

- Track learner engagement in virtual sessions and adapt activities to maintain interactivity.

- Ensure documentation meets all regulatory and departmental requirements; maintain auditable evidence.

- Conduct quarterly audits of NERC credential maintenance documentation to identify and mitigate risks.

Leadership & Other Duties:

- Mentor and coach other instructional designers and trainers.

- Lead special projects and contribute expertise to cross-functional initiatives.

- Participate in applicable stakeholder working groups and task force meetings.

- Maintain compliance with SPP policies and procedures.

- Perform administrative tasks and provide training assistance as needed.

REQUIREMENTS

Education Requirements:

- Bachelor’s degree, preferably in an education, instructional design, or a training-related field.

Experience Requirements:

- Minimum of four (4) years of professional experience in curriculum design and development, demonstrating successful creation, delivery and evaluation of training programs.

Required:

- Demonstrated application of systematic approach to training (e.g., ADDIE).

- Proven ability to deliver clear, engaging presentations and facilitate training session for diverse audiences.

- Experience managing multiple concurrent projects, meeting deadlines, and delivering results in fast-paced environments.

- Demonstrated ability to collaborate effectively with SMEs and stakeholders across multiple departments and organizations.

- Proven ability in adjusting training approaches to meet changing priorities or unexpected challenges.

- Evidence of self-direction, initiative, and the ability to generate innovative solutions to training challenges.

- Track record of applying analytical skills to assess learning needs, measure training effectiveness, and recommend improvements.

- Consistent history of maintaining organized, accurate, and accessible training documentation and resources.

Preferred:

- Experience designing and delivering training for the electric utility industry.

- Demonstrated knowledge of and/or direct experience in market operations.

Should you elect to apply for this position SPP will review your qualifications and if after reviewing the qualifications and experience of all applicants, your skills and credentials meet our needs, someone from our organization may contact you. Please be advised that the time required to complete the applicant review process typically takes between 30 and 90 days, but could extend beyond that. Once the position has been filled, all applicants will be notified via email.

SPP is an Affirmative Action and Equal Opportunity Employer of individuals with disabilities and protected veterans and is committed to excellence. If you need a reasonable accommodation for any part of the employment process, please contact us at HR@spp.org and let us know the nature of your request. We will only respond to messages left that involve a request for a reasonable accommodation in the application process. We will accommodate the needs of any qualified candidate who requests a reasonable accommodation under the Americans with Disabilities Act (ADA).

At SPP we believe in a culture of belonging. Learn more here: Culture of Belonging - Southwest Power Pool.

Full job descriptions will be made available to those selected for an interview.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.