Pacific Northern Environmental LLC

Insides Sales & Customer Service Manager

LocationVancouver, WA
Job TypeFull-time
Salary$85,000-$100,000

About This Job


Job Summary


WasteXpress Environmental (WXE), a Pacific Northern Environmental LLC division, is seeking an Inside Sales & Customer Service Manager who thrives in a fast-paced, team environment and has the ability to provide exceptional service and skills to our company, clients, and employees.


Pacific Northern Environmental, LLC consists of five divisions including Advanced Electrical Technologies (AET), Taurus Power and Controls (Taurus), Cowlitz Clean Sweep (CCS), Pacific Northern Environmental Construction (PNEC), and WasteXpress Environmental (WXE). Together, we specialize in commercial and petroleum construction, industrial and commercial electrical, industrial cleaning, and hazardous waste disposal. PNE LLC is a multi-state organization with operating offices in Washington, Oregon, Idaho, and Hawaii. In addition, we carry out projects across the United States.

WasteXpress has been helping PNW customers since 1989 by providing fast, friendly, and compliant hazardous waste disposal services to a broad range of clientele. Our value system treats every customer with the importance they deserve and the service they expect.


The Inside Sales & Customer Service Manager is responsible for overseeing and driving a team of sales representatives to achieve revenue goals by managing customer relationships, generating leads, and closing sales through phone, email, or online communication. They are responsible for developing sales strategies, monitoring team performance, and ensuring exceptional customer service to support business growth.


Education and Experience Qualifications


High School Diploma or GED

Valid Driver’s License required

Bachelor’s degree in business, marketing/sales, environmental science, and/or relevant field preferred.

Minimum 3-5 years sales management experience.

5-10 years of sales experience in the hazardous waste/environmental sector required.

Proven Sales Management track record.

Working knowledge of 40 and 49 CFRs.

Strong communication, presentation and organization skills – business acumen.

Ability to maintain strict confidentiality of all employees and company information.



Duties and Responsibilities

The Inside Sales & Customer Service Manager possessing the education and experience listed above performs the following:


Safely operate and maintain company vehicles or personal vehicles if being used for company purposes as required for job duties, ensuring compliance with all traffic laws and company policies

Provide regular updates to senior management on sales performance, market conditions, competitive landscape, and any challenges or opportunities in the region.

Stay informed about the latest market trends, customer demands, and competitor activities.

Oversee sales budget for the region, ensuring that resources are allocated efficiently to achieve sales targets.

Assume accountability for overall WasteXpress Inside Sales team’s sales pipeline, revenue, and accountability for CRM usage for all Inside Sales personnel.

Demonstrated ability to direct, guide, coach and lead a focused Inside Sales team to achieve sales objectives/goals.

Demonstrated ability to achieve personal revenue targets.

Prioritize and manage multiple priorities concurrently.

Meets and/or exceeds sales goals to ensure financial business growth.

Works collaboratively in a team environment with a spirit of cooperation.

Develop quotes and proposals for clients, assisting Inside Sales Team with this when necessary.

Partners with operations to improve the customer experience while enhancing and building customer loyalty.

Other duties as assigned.



Working Conditions and Physical Requirements

The candidate must possess and be adaptable to the following physical abilities and working conditions:


Move about the jobsite as needed.

Move work related equipment up to 10lbs.

Remain in a stationary position for long periods of time.

Operate various technological devices, including but not limited to a computer.

Occasionally ascend/descend ladders and/or stairs.



Employee Benefit Program

Pacific Northern Environmental, LLC presently provides coverage for:


Medical, Dental & Vision options with low premiums for employees and eligible dependents

Life AD&D - Voluntary and Company paid.


Specialty RX programs.

Group AFLAC options – Hospital, Critical, Accident and short-term Disability Plans

Pre-Tax Flexible Savings Account (FSA)

Pre-Tax Dependent Care Savings Account (DCSA)


Telehealth by Teladoc.

401(k) with discretionary annual company matching contributions.

Employee Assistance Program (EAP)

Paid Trainings and Certifications


Paid Time Off

Paid Holiday for qualifying employees

Up to $2,000 per year profit sharing for qualifying employees


Annual company events


Safety Incentives



Please apply directly – https://pneco.bamboohr.com/careers/266



Not open to outside recruiters


Pacific Northern Environmental, LLC is an Equal Opportunity Employer. Employee must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.


This job description is a general description of essential job functions. It is not intended as an employment contract, nor is it intended to describe all duties someone in this position may perform. All employees of Pacific Northern Environmental, LLC (PNE, LLC) are expected to perform tasks as assigned by PNE supervisory/management personnel, regardless of job title or routine job duties. This position has been determined as “safety sensitive,” as defined as a position wherein an accident could cause human life, serious bodily injury, or significant property or environmental damage and is therefore subject to pre-employment drug screening including that of THC.


We are a Drug and Alcohol-Free Workplace. All new hires are subject to testing in accordance with local, federal, and state guidelines.

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