Fairlane Products

Inside Sales Representative/Customer Service

Fraser, MI

Full-time

About This Job

Looking for someone with experience in commercial, industrial or technical sales with good customer service and computer skills who can get up to speed quickly.

Primary responsibilities are:

•

Answering phones, responding to emails and providing superior customer service.

•

Processing customer orders from a variety of sources (phone, fax, email, web site, etc).

•

Helping our customers find and purchase the right products.

•

Researching and providing technical information to customers.

•

Quoting special purchased or manufactured items.

Skills we are looking for include:

•

Good verbal and written communication and customer service skills.

•

Computer proficiency with good speed and accuracy.

•

Familiarity with quoting, purchase orders, shipping methods and general order process flow.

•

Familiarity with computerized CRM system and/or ERP system is also a big plus.

•

Aptitude to learn technical product information and desire to take on responsibility.

Education & Experience:

•

High School diploma.

•

1-2 years college preferred.

•

Work experience in a commercial, industrial or manufacturing office environment.

Why join us?

•

Office hours 8am-5pm, Monday-Friday (no weekends!)

•

Competitive pay.

•

Medical, dental and life insurance at 90 days with very low cost to employee.

•

Paid holidays and vacation accrual after 90 days.

•

401K with match after only 1 year.

Please respond via email with resume and salary requirements. No phone calls please.

Job Type: Full-time

Expected hours: 50 per week

Benefits:

•

401(k)

•

401(k) matching

•

Dental insurance

•

Health insurance

•

Paid time off

•

Vision insurance

Shift:

•
Day shift

Work Location: In person

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