Inside Sales

Job Summary

Develops customer service objectives to meet customer expectations for products, services, and long-term partnerships, and assists in directing sales and business functions for their dedicated branch and other branches.

- Manages price structures and discounts in Salesforce consistent with account volumes, operating income goals, and customer assignments.

- Interfaces with outside sales, customers, and branch staff to discuss open orders, inventory, pricing, availability, and delivery of products.

- Communicates any changes on open orders and potential new orders to the Manufacturing, Inside Sales, and Outside Sales teams.

- Participates in resolving customer concerns and follows-up to ensure customer satisfaction.

- Develops and manage daily pricing strategy to work with sales personnel in administering contracts, project bids, and MRO agreements.

- Stays informed of new markets, products, services, warranties, competition, regulations, and other general information related to current sales trends.

- Reviews new sales leads & bids and reports results to Inside Sales Manager or Branch Manager.

- Communicates customer sales, concerns, and requirements to Outside Sales team.

- Consults with engineering and quality staff on regulation requirements or design changes.

- Prices all RFQ opportunities.

- Coordinates all purchased products with vendors and purchasing department.

- Performs other related duties as assigned.

Skills

- Strong understanding of business ethics.

- Ability to learn all Lamons’ and competing products.

- Knowledge of competitive landscape.

- Ability to learn production processes and flow of product.

- Conflict resolution and problem-solving skills.

- Strong verbal and written communication skills.

- Basic knowledge in math conversions and measurements for product dimensions.

Education

- Required: High school diploma, GED or equivalent.

- Preferred: Bachelor’s degree in Marketing, Sales, Business, or related field.

Work Experience

- Required: 2 years of previous Sales or Customer Service experience.

- Preferred: 1 year of experience as an Inside Sales Representative in the Petro-Chemical, PVF, Renewable, Distribution, or Manufacturing industry.

Physical Requirements

- Prolonged periods of sitting at a desk and working on a computer.

- Must be able to lift 15 pounds at times

Compensation & Benefits

- Medical, Dental, and Vision

- PTO - Vacation and Sick Time

- 11 Paid Holidays

- 401K with Match