Inside Sales

Overview:

Red Cap Plumbing, Air, and Electric is seeking a motivated and customer-focused a sales recovery specialist to join our dynamic team. In this role, you will work in a fast-paced call center environment, handling inbound and outbound customer interactions to generate sales, drive revenue, and support operational goals. With a focus on achieving performance metrics, such as revenue targets and conversion rates, you will contribute to the growth and success of our company while delivering exceptional customer service.

Compensation: $18/hour + Spiffs (Potential of 100k+ per year!) Benefits: Comprehensive health, vision, and dental insurance, 401(k) with company match, and opportunities for professional development.

Responsibilities:

- Follow up promptly on company-provided leads and customer inquiries.

- Build and maintain strong customer relationships by understanding their needs and offering tailored product and service solutions.

- Meet and exceed key performance indicators (KPIs), including revenue goals, conversion rates, and call counts (minimum 55 touches per day).

- Document all follow-up actions and customer interactions accurately in the system.

- Assist technicians, plumbers, electricians, and comfort advisors by coordinating sales opportunities and securing job scheduling.

- Ensure all required documentation, payments, and financing arrangements are completed for sold jobs.

- Conduct happy calls to customers within 24 hours of their sales appointment.

- Support operational teams as needed, including reporting daily call metrics and assisting with financing solutions.

- Adhere to company sales guidelines and commission structures.

Qualifications:

- Minimum of 1 year of customer service experience, preferably in a call center or sales environment.

- Strong communication and interpersonal skills, with a passion for providing excellent customer service.

- Proficiency in Microsoft Office Suite (Word, Excel, etc.).

- Proven ability to meet and exceed sales goals and KPIs.

- Highly organized, detail-oriented, and able to manage multiple tasks effectively.

- Team-oriented mindset with a drive for continuous learning and growth.

Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. The companyencourages allqualified candidates who are eligible to work in the United States to apply, but it does not sponsor applicants or employees who require a visa to work legally.