Information Technology Applications Manager

The Position

The Digital Solutions Department is seeking an Information Technology Applications Manager. This position is responsible for the management, supervision, planning, implementation and maintenance of the District’s business enterprise systems and applications.

Essential Functions

(The essential functions listed below are not intended to reflect all duties that may be assigned to this classification. The District may augment duties and/or essential functions at its discretion. Additionally, some incumbents may not perform all Essential Functions.)

- Oversee the development, modification, implementation, and scheduling of business priorities, goals, and objectives as they relate to planning, development, design, testing, implementation and maintenance of the District’s applications and systems to improve business function.

- Prioritize, plan, and track resources needed for the business unit’s priorities; ensure needed tools and resources are available to accomplish work plans; monitor applications expenditures and operational accomplishments; propose and implement process improvements to increase business efficiency and effectiveness. Direct the planning and decision-making processes regarding the delivery of information services to users; consult with users/departments on software application needs; and plan and coordinate analysis and design activities for users.

- Direct, manage, supervise, schedule, and coordinate the work of staff responsible for the District’s operational applications and technology to meet the District’s strategic initiatives. Oversee staff development and performance including selection and training; preparation of performance appraisals and development or improvement plans; resolve complaints and grievances; and implement disciplinary actions.

- Collaborate to develop plans and assign resources to projects as needed in order to operationalize initiatives which align to current and future District’s goals.

- Participate in preparation, development, and administration of the Digital Solutions program budget to ensure needed staffing, equipment, and other resources are available for efficient and cost-effective performance.

- Work with Digital Solutions leadership team to research and recommend implementation of technological strategic solutions in alignment with the District’s strategic initiatives. Provide strategic direction and oversight for the full life cycle of design, development, operation and support of application systems; advise and provide recommendations for emerging technologies needed to successfully deliver the overall IT strategy.

- Support evaluation, testing and validation of innovative technologies to help the District achieve its business goals. Create business case analyses as needed.

- Oversee continual improvements in data analytics and platform integration, reporting automation, to support business users and District’s Programs.

- Lead system integration and optimization of multiple applications utilizing operational technologies and information technology.

- Consult with Business Departments and leadership regarding system needs and information management opportunities, direct analysis of requirements and recommend new systems, prepare systems work plans; and define scope of systems to be developed; identify best options to address applications needs considering opportunities and risks of purchasing or developing, implementing on-site, or in the cloud.

- Lead and participate in District-wide IT related groups and committees, such as Application Administrators group and Cybersecurity group; drive the development of enterprise technology standards, governance processes and performance metrics.

- Research, mediate, advise, and resolve technical, sensitive, and/or controversial issues and concerns for internal and external customers. Negotiate with contractors, vendors, and consultants regarding the scope and cost of services, administer contracts, and manage work performed under contract.

- Develop and implement policies and procedures; facilitate strategies that leverage value of existing business systems and promote the use of information systems as broadly as possible within the District; directly participate and contribute to strategic planning efforts; research and coordinate the selection of application system software and associated requirements.

- Develop integrated data model and visualization platform to ensure data and information can be shared across the District.

Qualifications

KNOWLEDGE OF:

- Operational characteristics, services and activities of an information technology and computer systems;

- Principles of information technology architecture and management as applied to the needs of a local public agency;

- Data processing systems including both systems and applications software;

- Communication, network, cloud technology collaboration tools and security best practices;

- Relational database systems and applications, and data visualization platforms;

- Applicable programming languages (i.e. C#, Python, JavaScript, Powershell, etc.);

- Power BI platform and GIS systems;

- Application integration best practices;

- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs;

- Modern and complex principles and practices of program development and administration;

- Principles and practices of complex program and project management;

- Principles and practices of budget development and control;

- Principles of supervision;

- Teambuilding and coaching techniques and practices;

- Purchasing principles and procedures;

- Contract administration practices and principles;

- Pertinent Federal, State, and local laws, codes and regulations.

SKILL IN:

- Managing and coordinating the work of supervisory, professional, and technical personnel;

- Selecting, supervising, training and evaluating staff;

- Interpreting and explaining information technology best practices, policies, and procedures;

- Accurately identifying and evaluating hardware and software needs and requirements;

- Negotiating contracts in a tactful and persuasive manner;

- Analyzing problems, identifying alternative solutions, projecting consequences of proposed actions, and implementing recommendations in support of goals;

- Coordinating systems analysis, designing, and programming;

- Coordinating initiatives with other Agency departments, and divisions;

- Managing projects, planning, resource management and delivering presentations.

ABILITY TO:

- Understand and interpret pertinent policies, procedures, laws, and regulations pertaining to the program area;

- Coordinate and schedule resources;

- Establish and maintain effective working relationships with those contacted in the course of work including a variety of District and other government officials, community groups, and the general public;

- Operate effectively in a team environment;

- Anticipate risks related to technology and cybersecurity and provide guidance with immediate and long-term solutions;

- Communicate clearly and concisely, both orally and in writing.

EXPERIENCE AND TRAINING GUIDELINES

The following are the minimum qualifications for this position.

5+ years of supervisor or managerial experience;

5+ years of experience in Information Technology systems that included project management, complex application administration, software development, and contact with customers/users;

College level courses in information technology, computer science, software engineering or a related field. Bachelor’s degree preferred.

CERTIFICATION AND LICENSURE REQUIREMENTS

Candidates must possess and maintain a valid state issued driver’s license.

Additional Information

Reasonable Accommodation

Applicants who require reasonable accommodation in order to participate in any phase of the application process should contact Human Resources at 503.681.3600 or TDD 503.681.3601.

Equal Employment Opportunity

Clean Water Services is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, gender, national origin, marital status, age, uniformed service, sexual orientation or disability in the admission or access to the recruitment process or any aspect of employment.

Clean Water Services offers eligible employees the opportunity to choose benefits and plans that meet both individual and family needs. In addition to a competitive salary, Clean Water Services offers employees a comprehensive benefit packet that includes health coverage, health reimbursement account, life and accidental death insurance, flexible spending account, Oregon Public Employees Retirement Plan (PERS/OPSRP), deferred compensation, paid vacation, holidays and sick leave, tuition reimbursement, goal sharing bonus, and more. Further information for full-time regular non-represented employees can be found here (Download PDF reader).

Depending on hours worked and duration of the position, temporary employees may qualify for an offer of medical benefits, deferred compensation, and employee discounts. Temporary employees are eligible for sick leave at the rate of .0334 per hour worked upon beginning employment and may carry over up to 40 hours into the next calendar year.