Information System Administrator

This is a Systems Administrator

that is responsible for providing technical support and working among the various business units within Relevant Industrial. Administration of Windows server environment is based on supporting the company in teaching, learning, research, and administrative activities. The candidate will be responsible for high level end-user support, process improvement for the delivery of support, supervising contract support and managing projects

.

Position Responsibilities

The Systems Administrator provides IT systems support that will include design, installation, development, integration, testing, documentation, monitoring, and ongoing maintenance of assigned systems within departmental standards including overseeing local area networks, wide area networks, and network segments. Daily tasks may include installing, upgrading and monitoring software and hardware. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, webservers, email, laptop, and desktop PCs.

Responsibilities include but are not limited to:

- Advanced demonstration of diagnostic skills.

- Provides clear concise communication with project team and mid-level management.

- Demonstrated ability to work with individual third parties and coordinate solutions internally.

- Act as owner and primary administrator of assigned application(s).

- Lead and execute the end-to-end IT integration for company acquisitions, including due diligence, planning, and hands on migration of all systems.

- Manage complex Microsoft 365 / Azure tenant to tenant migrations, including the consolidation of identities, Exchange Online mailboxes, SharePoint data, and Teams environments.

- Orchestrate the seamless integration of acquired company networks and Active Directory domains, ensuring unified identity management and access control.

- Oversee the migration and consolidation of disparate phone systems.

- Develop and execute detailed cutover plans for server, application, and data migrations (both on prem and cloud) with a focus on minimizing downtime and business disruption.

- Provide application and system support to all employees for assigned application(s).

- Troubleshoot issues, providing expert level support.

- Resolve issues or identify escalation to Systems team or vendor. Own issue until resolved.

- Architect the application(s) to meet business needs. Establish integration with other applications.

- Establish best practices for administering and securing application(s).

- Provide application performance monitoring, evaluation and optimization.

- Propose and implement/lead job automation using scripts and other tools.

- Implement solutions to meet or improve specific customer or business needs.

- Research, evaluate and provide guidance in the selection of 3rd party applications.

- Analyze, configure, document, implement and support 3rd party applications. Analyze application incidents to identify root causes.

- Work closely with the vendor’s product support team to implement solutions.

- Analyze existing processes to identify inefficiency and opportunities for improvement.

- Ensure successful installation and validation of vendor-provided upgrades and patches or work with vendor on upgrades and validation

- Monitor license usage and budgeting for licensing costs. Provide metrics on anticipated needs during budget cycle and submit procurement requests when additional licenses are required.

- Process change requests for modifications to the application configuration.

- Maintain application roadmap and work with Manager, Applications Administration to set priorities.

- Provide timely and accurate status reporting. Manage projects to build new functionality, workflows, processes, and/or reporting in the application including requirements gathering, configuration, testing, user documentation and training.

- Develop and maintain all user documentation related to assigned application(s), including policies and procedures.

- Drive user adoption across the organization through user training and best practices.

- Maintain relationships with vendors to resolve application issues and ensure needs for new functionality are considered in future releases.

- Support the company's commitment to protect the integrity and confidentiality of systems and data.

Position Requirements

- Bachelor’s degree or higher in an IT discipline desired but not mandatory depending on experience.

- Minimum of 5 years of experience in the Systems Administrator role.

- Experience architecting and managing an Azure environment including: Monitoring, Optimizing performance, managing Azure subscriptions, resources, managing storage solutions, virtual network services, security and managing identities and access.

- Specific experience with Microsoft Operating Systems 2016 and newer and Microsoft Exchange Server 2013.

- Experience administering Microsoft O365.

- PowerShell scripting.

- Specific experience with Cohesity Backup software.

- Knowledgeable with Palo Alto firewall technology and Aruba switching and routing.

- Experience with email-filtering appliance is a plus, specifically Mimecast.

- Skilled with VMware 6.5 including VLAN and Enterprise Plus features

- Experience with iSCSI SAN; Dell EqualLogic knowledge is a plus

- ERP systems, Epicor - Prophet 21 preferred but not required.

- Solid understanding of AD, DNS and DHCP and Windows Server Update Services

- Group Policy Objects experience.

- MSCE certification preferred but not required.

- Experience with Ninja RMM preferred but not required.