Implementation Specialist, Damage Prevention

Itron is innovating new ways for utilities and cities to manage energy and water. We create a more resourceful world to protect essential resources for today and tomorrow. Join us.

Itron's Resiliency Solutions business helps make communities more adaptive and sustainable. We do this by pairing external data with artificial intelligence to identify areas of high risk and prevent catastrophic loss for utilities and critical infrastructure owners across the country. We are a team of close-knit engineers, subject matter experts, and business leaders who obsess over problem-solving, new technologies, and making a positive impact in our communities.

As an Implementation Specialist, you will be a member of the Implementation team within our professional services organization. You are responsible for delivering Itron's AI-powered technology to help our utility clients make communities safer and more resilient. We are looking for an action-oriented individual who is obsessed with truly understanding client needs. With that understanding, you will internally advocate for and articulate the client's needs to our R&D team (product, software engineering, machine learning), as well as translate externally the value of our technology to both senior executives and day-to-day operational managers.

- Support the full customer implementation process, defining to-be processes, scoping out data integration needs, running user training sessions, and anything else that needs to be done to have a successful implementation

- Work with customers to understand their data and to gather custom business and technical requirements

- Run preliminary analysis of client data to ensure smooth data transfer to internal teams

- Manage and report project status and forecasts

- Configure client specific functionality in the software (i.e. tailored workflow creation, custom reporting requests, etc.)

- Testing and documenting of underlying data models, processes, and reports to meet functional design and specifications

- Supporting the development and delivery of customized user acceptance testing and training materials for end users

- Clearly capture and articulate client needs to our R&D team (product, software engineering, machine learning) to influence the direction of Itron's new product features

- Become an SME on Itron products, including understanding how artificial intelligence can be used in the utilities industry to help our clients

Required Skills & Experience

- 1-4 years of experience in technology, engineering, or analytics related field

- Bachelor's degree in related field or equivalent experience.

- Strong analytical, critical thinking and problem-solving skills

- Track record of excellent customer service skills with the ability to influence through data-driven story-telling & customer decision trade offs

- Strong organizational, time management, and communication skills

- High degree of accountability

- Possesses strong Excel & presentation skills

- Familiarity performing business analysis

- Willingness to travel within Canada and the United States (20%-25%)

- Knowledge of SQL, JSON, databases and general data technologies

Preferred Skills & Experience

- Knowledge of visualization (eg. PowerBI, Tableau) and data prep tools (any ETL tool) are a plus

- Utility or Energy related field experience is a plus

Itron is committed to building an inclusive and diverse workforce and providing an authentic workplace experience for all employees. If you are excited about this role but your past experiences don't perfectly align with every requirement, we encourage you to apply anyway. In the end, you may be just who we are looking for!

The successful candidate's starting wage will be determined based on permissible, non-discriminatory factors such as skills and experience.

Itron is proud to be an Equal Opportunity Employer. If you require an accommodation to apply, please contact a recruiting representative at 1-800-635-5461 or email Accessibility@itron.com.

Itron is transforming how the world manages energy, water and city services. Our trusted intelligent infrastructure solutions help utilities and cities improve efficiency, build resilience and deliver safe, reliable and affordable service. With edge intelligence, we connect people, data insights and devices so communities can better manage the essential resources they rely on to live. Join us as we create a more resourceful world: www.itron.com