Description:
HVAC Service Manager
The Role:
Manage HVAC staff and exceed customer expectations by accomplishing the highest quality service calls, every time, while also meeting and exceeding department metrics.
What’s in it for you?
•Competitive pay - base salary of $90,000-$110,000 plus monthly and annual bonus incentives!
•Get paid weekly, every Friday is payday!
•Medical premiums including dental, vision and life insurance for you AND your family.
•Paid holidays in addition to accrued time off.
•Ongoing technical and developmental training to further your career.
Responsibilities
•Show technicians how to establish customer rapport to sell the right products and services.
•Understand sales criteria and hold your team accountable for exceeding revenue goals.
•Work alongside customer service and dispatch to ensure overall success of the business.
•Monitor performance of field technicians and advise them on how to improve.
•Manage team schedule to meet ongoing customer demand and seasonal spikes.
•Serve as a technical back-up for field technicians when necessary.
•Resolve customer concerns in a timely manner.
•Other managerial duties as assigned.
Requirements:
What you’ll bring:
•Business operations experience strongly preferred.
•Possess the ability to inspire both personal and professional growth in our team members.
•Be detail oriented and a highly organized multi-tasker with good presentation skills and the ability to convey confident and decisive messages in a fast-paced and goal-driven environment.
•Proficiency using a computer and Microsoft Office applications (Excel - Word - PowerPoint).
•Must have good selling skills.
•Ability to provide unparalleled customer satisfaction.
•Ability to drive team performance to achieve all business goals and objectives.