Cavicchi Heating and Air Conditioning

HVAC Service Manager

LocationEast Freetown, MA
Job TypeFull-time
Salary$93,600-$114,400

About This Job

Cavicchi Heating & Air Conditioning is a full-service HVAC contractor proudly serving southeastern Massachusetts. Established in 2008, our family-owned and operated business has provided the community with reliable and exceptional service for more than twelve years.

Strong family values are at the core of everything we do and it’s our mission every day to make sure our customers’ homes are safe and comfortable for their families to enjoy.

Cavicchi Heating and Air Conditioning is a leading provider of HVAC services, specializing in residential and small commercial heating and air conditioning needs. With a dedication to excellence and customer satisfaction, we have built a reputation for delivering high-quality solutions tailored to our clients' needs.

Job Overview:

We are seeking a dynamic and experienced HVAC Service Manager to join our team. The ideal candidate will be responsible for overseeing all aspects of our HVAC service operations, including managing service technicians, providing technical support for technicians on jobs, maintaining a working relationship with the office, scheduling, customer relations, and ensuring the highest level of service quality and efficiency.


Responsibilities:

Manage and lead a team of HVAC service technicians, providing guidance, training, and support as needed.

Provide over the phone technical support to technicians on job sites.
Going out to job sites to provide on site support for technicians.
Develop and maintain service schedules to ensure timely and efficient completion of work orders.
Coordinate with dispatch to assign technicians to service calls and address any scheduling conflicts or emergencies.
Monitor and manage inventory levels of parts and equipment to ensure availability for service calls.
Conduct regular performance evaluations for service technicians and provide feedback for improvement.
Handle customer inquiries, complaints, and escalations in a professional and timely manner, ensuring customer satisfaction.
Collaborate with sales and project management teams to provide technical expertise and support for new installations and projects.
Collaborate with the office to make sure things run smoothly and efficiently.
Ensure compliance with company policies, safety regulations, and industry standards at all times.
Identify opportunities for process improvements and implement best practices to optimize service operations.
Stay updated on industry trends, technology advancements, and regulatory changes to maintain a competitive edge.


Requirements:

Minimum of 10 years of experience in the HVAC industry, with a proven track record in service management or a related role.
Strong leadership skills with the ability to motivate and mentor a team of technicians.
Excellent communication and interpersonal abilities, with a focus on customer service.
Solid organizational and time management skills, with the ability to prioritize tasks in a fast-paced environment.
Proficiency in HVAC systems, equipment, and troubleshooting techniques.
Familiarity with service management software and scheduling tools (e.g., Housecall Pro, ServiceTitan, FieldEdge).
Valid driver's license and clean driving record.
HVAC certification and valid Oil Burner's License.


Benefits:

Competitive salary commensurate with experience
Health insurance
Retirement savings plan
Paid time off and holidays
Bonuses and possibilities for commission
Opportunities for professional development and advancement


Job Type: Full-time


Pay: $45.00 - $55.00 per hour


Benefits:

401(k)
401(k) matching
Health insurance
Paid time off


Schedule:

8 hour shift
Monday to Friday
On call
Weekends as needed


Ability to Commute:

East Freetown, MA 02717 (Required)


Ability to Relocate:

East Freetown, MA 02717: Relocate before starting work (Required)


Work Location: In person

Similar Jobs

Trending Jobs

company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
6 days ago
DM

Apprentice Lineman

Delta Montrose Electric Association
Job TypeFull-time
 
Montrose, CO
10 days ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
18 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
17 days ago
company-logo

Summer 2025 Student Intern - IT

Entergy
Job TypeSeasonal, Internship
 
New Orleans, LA
27 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
about 1 month ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
27 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
about 1 month ago
company-logo

Assistant General Manager, Navy Yard Electric Utility

Job TypeFull-time
Salary
$108000 - $108000
Philadelphia, Pennsylvania
5 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
28 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
28 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
about 1 month ago
company-logo

2025 Summer Internship - Engineering

Gerdau North America
Job TypeInternship
 
Charlotte, NC
26 days ago
company-logo

Senior SCADA Analyst

Pembina Pipeline Corporation
 
Sherwood Park, AB
about 1 month ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
about 1 month ago
company-logo

Senior Landman

Greenlake Energy
Job TypeFull-time
 
Austin, Texas
25 days ago
company-logo

Contracts Administrator

Third Coast
Job TypeFull-time
Salary
$70000 - $85000
Houston, Texas
10 days ago