Human Resource Business Partner, Retail Operations

Who We Are:

We at Campbell Oil Company will work diligently to provide every customer with an Exceptional Customer experience, providing Superior Products at Competitive Prices, backed by the Personal Service that we have learned from Three Generations of hard work. The basis of our longevity has been to provide a Family oriented, Collaborative work environment where Feedback is valued, Teamwork is critical and where Respect and Support are given as we all seek to provide for our Families. We are looking for a dedicated and loyal HR Professional with a least 3 years of experience in Human Resources, Recruiting, Employee Relations or HR Management with a passion for service on the job and in our communities to join our growing work family. The successful HR Business Partner provides leadership and counsel to store management with a focus on building the talent pipeline and retention strategies as well as implementing the company’s policies and procedures. They will work remotely with daily travel and associate interaction and provide weekly reporting of their activities to the Director of Human Resources.

# Job Summary:

The Human Resources Business Partner a people-centric field position that provides operational HR Expertise and talent acquisition expertise to Associates in a busy restaurant/c-store environment by assisting with the management and administration of the full Team Member life cycle to include recruiting, hiring, onboarding, compliance, policy enforcement, performance, engagement, retention and offboarding. This position serves as a critical resource and advocate to all applicants, candidates, Managers and Associates in the assigned client group for HR & associate-related questions. The Human Resources Business Partner is a subject matter expert and serves as the first point of contact for questions within the HR Operations team.

# Supervisory Responsibilities:

- None

Essential Duties & Responsibilities:Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Lead a “Boots on the Ground” recruiting approach by market to help keep stores staffed with quality employees.

- Conducts field visits to support HR efforts around turnover discussions (exit interviews, stay interviews), associate engagement and periodic investigations.

- Post positions on appropriate internal and external sources

- Research resumes to source qualified passive candidate pool from external sources

- Develop social media content to build the brand and talent pool

- Evaluate and screen all potential applicants compared to job description/hiring manager requirements and competencies to determine qualifications

- Establish event-based recruiting based on recruiting and relationships with employment agencies, professional associations, educational institutions, and industry contacts in order to source candidates for talent pipeline building

- Conduct, coordinate and administer reference, background and other pre-employment surveys and assessments as part of the Recruitment and Selection Process

- Coordinate overall administrative support in the recruitment area

- Help create formal interview structure and work with our GM’s and DL’s on how to conduct an efficient and effective interview.

- Market/administer Associate Referral Program to recruit candidates

- Operates as a direct point of contact for Associates of the assigned client group seeking HR partnership/consultation with regards to key HR processes, policies, and programs.

- Serves as the first point of contact for questions & guidance needed within the Human Resources Operations team; may assist by addressing more complex inquiries in support of the HR Operations team.

- Performs some routine tasks required to administer and execute Human Resource programs including but not limited to compensation, disciplinary matters, disputes and investigations, performance management, productivity, recognition and morale, engagement, and retention.

- Manages the new hire process for assigned client group i.e.) facilitate background checks & status updates, associate eligibility verifications and initiates onboarding.

- Manages unemployment claims and state issued unemployment chargebacks for assigned client group, ensuring accurate documentation for all claims.

- Coordinates verifications of employment, orders motor vehicle records as needed and administers E-Verify process for assigned client group.

- Assists in managing turnover reporting, metrics, and action plans for assigned client group, escalating trouble areas to Operations and HR Director.

- Manages accuracy and integrity of all data entered the HRIS systems ensuring credible information is available on a timely basis, including but not limited to all terminations, promotions, transfer data, rate changes, and job codes.

- Supports and develops future policies, programs, workflows, etc. in support of streamlining various HR operational functions.

- Manages employment-related inquiries from applicants, associates, and supervisors, escalating complex and/or sensitive matters to the Human Resources Director.

- Leads Team Member disciplinary meetings, investigations, and terminations, working directly with Managers and partnering with the Human Resources Manager.

- Maintains compliance with federal, state, and local employment laws and regulations along with recommended best practices; assists HR leadership in reviewing policies and practices to maintain compliance.

- Collaborates with field leaders to understand skills and competencies required for openings; recruits, interviews, and facilitates the hiring of qualified job applicants for open positions as requested; may collaborate with managers to identify and draft detailed job descriptions and hiring criteria.

- Supports pre-screen application process as needed and selects qualified candidates for further review; may assist with the interview process by attending phone, virtual or live interviews with hiring managers or as part of the pre-screen process.

- Collaborates with the hiring manager and other HR staff during the offer process, identifying salary ranges, start dates, etc.

- Schedules, coordinates, and participates in job fairs and recruiting events.

- Influences, supports, and facilitates organizational change, continuous improvement, and communication.

- Establishes and fosters relationships with management, new hires, Associates, and the Human Resources team that enables the HR function to be viewed as an integral part of the business.

- Embodies personal leadership qualities through the following: Be in the moment to ensure authentic and humanistic interactions. Continuously volunteer discretionary effort and model desired behaviors to drive business results while also leveraging and respecting separate realities. Be curious in interactions, having courageous conversations with others when needed, and take personal accountabilities for all responsibilities.

- Possesses a service mindset by viewing all HR activities through one of two lenses: the candidate experience and the associate experience. Strives to achieve experiences worth repeating.

- Leverages functional expertise and effectiveness to align critical Human Resource principles with business objectives; aligns with and supports organizational transformations, strategic initiatives, and staffing strategies to promote talent and growth.

- Identifies threats to the business and recommends effective solutions.

- May have additional duties outside of specific client group support activities.

Competencies:

- Follows the Core Values of Integrity, Respect, Teamwork, Commitment, and Caring

- Communication Proficiency – Excellent written and verbal communication skills

- Technical Capacity – General knowledge of various employment laws

- Collaboration – Ability to collaborate with business leaders on a regular basis

- Time Management – Ability to meet deadlines

- Business Acumen – Computer literate using Microsoft Office Suite, knowledge of ADP preferred

- Bachelor’s degree in Human Resources, Business Administration or related field required.

- A minimum of three years’ professional experience in Human Resources administration in a multi-unit environment.

- Professional Human Resources certification preferred but not required; OR

- Equivalent combination of education, professional HR experience and HR training/certification.

Physical Requirements:

- The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. The associate is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The associate must occasionally move up to 15 pounds. The position requires daily travel by car and the ability to operate in a professional office environment. Must be able to access and navigate each department at the organization’s facilities.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by Associates assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Job descriptions are not intended to create a contract, nor are they to be construed to constitute contractual obligations of any kind or a contract of employment between Campbell Oil Company and any of its associates. The provisions of job descriptions have been developed at the discretion of management and may be amended or cancelled at any time by Campbell Oil Company with or without notice.

Employment with Campbell Oil Company is voluntarily entered, and the associate is free to resign at will at any time, with or without cause. Similarly, Campbell Oil Company may terminate the employment relationship at will at any time, with or without notice or cause, so long as there is not violation of applicable federal or state law.