Flexibility Option:
Job Req Id: 30043
Description:
Be part of a growing, successful company in an exciting and challenging field. Border States is 100% employee-owned, which means you’re empowered to make decisions, find solutions and receive rewards for your hard work.
This position will be located in: Fargo, ND or Grand Forks, ND or Bismarck, ND or Minot, ND or Billings, MT or Sioux Falls, SD or Dickinson, ND
Job Summary
Supports the day-to-day operations of the sales staff in promoting sales, securing orders, and providing quality service to our customers, specifically in support of Rockwell Automation products. Regularly supports automation accounts, by responding to and generating customer requests to secure orders and perform other sales functions for technical products and service.
Responsibilities
Essential Functions
•Works closely with Product Managers, sales, and marketing staff to meet and exceed sales and gross profit objectives.
•Regularly supports automation accounts, by responding to and generating customer requests to secure orders and perform other sales functions for technical products and service; which includes but is not limited to providing customers field support by phone or other means, application support, repair service, training, and other services as required.
•Consults with customers, Product Managers, and BSE Account managers on product and system applications.
•Provides customers with timely follow-up on quotations, technical inquiries and other requests.
•Provides continuous contact and interaction with customer’s engineering staff, contractors and consultants.
•Provides specific or specialized product support for branches and customers including Customer Service at each branch location.
•Actively participates in the marketing, planning, and sale of Border States’ Rockwell technical products and services.
•Participates in and advises management on the implementation and success of marketing plans and strategies.
•Consistently provides responsive, quality service to meet and exceed customer expectations.
•Provides input to other sales and marketing staff on customer needs and concerns regarding pricing, products, competition, procedures, and market potential.
•Evaluates new products and makes recommendations on stock levels for new and existing products.
•Provides input to the pricing and purchasing departments on product evaluations and code descriptions, inventory management, pricing developments, and other related functions.
•Evaluates and manages regions demo equipment and makes suggestions for new products in specified product areas.
•Leads customer and BSE employee training on new and existing technical product lines and applications in the specified product areas.
•Provides field trouble shooting assistance, training, start-ups and information/documentation support.
•Conducts product application assessments including TCCM savings, elimination of duplicate items/material consolidation, alternatives to materials, equipment, methods and practices, and regional, industry, national standards for material, equipment and apparatus.
•Supports the inventory management, consolidation and standardization of customer base and provides technical computing support and architectural maintenance.
•Designs, develops and/or maintains the database and documentation files such as engineering and technical records, TCCM savings, customer parts database by SKU including technical reference information (guides, specs and standards), product and vendor files, technical reference library, and customer information file.
Non-essential Functions
•Holds monthly meeting to review goals and target account progress.
•Ensures existing demos are in functional condition.
•Performs product updates and new product launches for branches and customers as required.
•Attends and assists with sales meetings, trade shows and training programs as needed.
•Supports technical, operating, safety and supply chain functions as extended staff and resources.
•Assists field application, standards, questions and answers, and materials inventory management efforts.
•Performs other duties as assigned by supervisor or designate.
Qualifications
•Minimum of a four-year technical or engineering degree preferred or the equivalent in work experience.
•Prefer the knowledge and technical competence in understanding electrical and hi-tech industrial products and applications including industrial automation software and hardware.
•Minimum of four-years of prior customer service, marketing, quotation or sales experience preferred.
•Minimum of three-years of prior electrical distribution and quotations experience preferred with a comprehensive knowledge of BSE product lines and applications, alternate product substitutes, and supplier pricing policies.
•APICS certified or other inventory management experience helpful.
•Prefer strong working knowledge of PC for Windows, Microsoft Office (Excel, Word, Access and PowerPoint), Internet, Email and SAP software.
•Ability to read, write and speak in English preferred.
Skills and Abilities
•Excellent interpersonal, written and verbal communication and customer service skills are preferred
•Ability to effectively plan and organize.
•Ability to learn technical applications and adapt to changes in technology a must.
•Ability to learn while also keeping up with work duties and customer needs.
•Demonstrated desire to take on learning in a self-motivated manner and ability to communicate progress and additional training needed
•Excellent customer service skills include being competent, accurate, responsive and engaged.
Physical Requirements
Frequency at which you would carry/lift in a typical day:
Occasionally 0 – 33% Frequently 34 – 66% Continuously: 67 – 100%
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 75 to 100 lbs. - Not at all
+ 100+ lbs. - Not at all
+ < than 10 lbs. - Frequently
+ 10 to 25 lbs. - Frequently
+ 26 to 50 lbs. - Occasionally
+ 51 to 75 lbs. - Occasionally
+ 75 to 100 lbs. - Occasionally
+ 100+ lbs. - Not at all
+ < than 10 lbs. - Not at all
+ 10 to 25 lbs. - Not at all
+ 26 to 50 lbs. - Not at all
+ 51 to 75 lbs. - Not at all
+ 75 to 100 lbs. - Not at all
+ 100+ lbs. - Not at all
Physical Activity
Frequency at which you would do the following in a typical day:
•Sitting (a continuous period of being seated) - Continuously
•Standing (for sustained periods of time) - Frequently
•Walking (moving about on foot to accomplish tasks) - Frequently
•Bending/stooping (downward and forward) - Occasionally
•Crawling (moving about on hands and knees or hands and feet) - Occasionally
•Climbing/Walking Stairs (ascending or descending) - Frequently
•Reaching (extending arms in any direction) - Frequently
•Crouching/squatting (bending the body downward and forward by bending leg and spine) - Occasionally
•Kneeling (bending legs at knee to come to rest on knee(s)) - Occasionally
•Balancing (maintaining body equilibrium to prevent falling) - Occasionally
•Repetitive motion (substantial movement (motions) or the wrists, hands, and/or fingers) - Continuously
•Pivoting (movement in any direction with one foot, keeping the other in contact with the floor) - Occasionally
•Pushing/Pulling (using upper extremities to press against or draw or tug) - Occasionally
•Grasping (Applying pressure to an object with the fingers and palm) - Continuously
•Fingering (picking, pinching, typing; working with primarily fingers and not whole hand) - Continuously
•Talking (expressing or exchanging ideas by means of the spoken word) - Frequently
•Driving (the control and operation of a motor vehicle) - Occasionally
•Desk work (work usually performed at a desk) - Continuously
•Use of a computer - Continuously
•Use of a telephone - Frequently
•Hearing (Perceiving the nature of sounds at normal speaking levels) - Continuously
•Exposure (to adverse weather & temperature conditions) - Occasionally
•Travel (travel needed to perform job duties) - Occasionally
Additional Information
This job description is a summary of the job duties and responsibilities and is not intended to cover all possible job duties and is subject to change at the employer’s discretion. Employees must be able to perform the essential job duties and satisfy job requirements either with or without a reasonable accommodation.