Help Desk Tech Support I

JOB TITLE: IT Help Desk Tech Support I

DEPARTMENT: IT

REPORTS TO: IT Corporate Communication Systems Manager

EMPLOYEE TYPE: Full-Time

LOCATION: 19772 Pauling, Foothill Ranch, CA 92610 (100% onsite)

GENERAL JOB DESCRIPTION:

Chroma Systems Solutions, Inc. is a leading designer and manufacturer of power testing instruments and systems including programmable AC Power Source and DC Power Supplies, AC loads and DC Electronic Loads, Digital Power Meters and Automated Testing Systems for applications in LED Lighting, Led Drivers, Aerospace, Defense, Military, Automotive, Medical, Battery, Solar, Marine, and Regulatory Testing purposes.

The Help Desk Support Technician plays a key role in ensuring smooth day-to-day technology operations by serving as the first line of support for users and their devices. The ideal candidate approaches each challenge with curiosity and resourcefulness, understanding that many issues require creative problem-solving beyond a textbook answer. From preparing new systems to repurposing or recycling older equipment, the technician helps maximize efficiency and reliability across the organization’s IT environment. This role offers the opportunity to build technical expertise, contribute directly to user satisfaction, and grow into more advanced IT responsibilities over time.

ESSENTIAL DUTIES & RESPONSIBILITIES:

- Desktop and local software support

- PC and printer maintenance

- Basic user account function with active directory

- Creates login and password information for a number of systems

- Determine if new PC is needed, prepare PC’s, re-purpose or recycle old PC’s accordingly

QUALIFICATIONS:

- Education: High School Diploma is required

- 1-2 years of previous experience working as an IT Help Desk Technician or similar role is preferred

- In depth knowledge of computer systems and printers is strongly preferred

- Hands-on experience with diagnosing and resolving basic technical issues

- Experience with Sage CRM/MAS, Exchange 2016, VPN/RemoteApps, VMWare, or VLANs is a plus

- Good written and oral communication skills is required

SUPERVISORY RESPONSIBILITIES:

- This is a non-supervisory position.

PHYSICAL DEMANDS:

- General office skills and dexterity are required. Must be able to lift 30 pounds.

CHROMA BENEFITS:

- Vacation, sick, bereavement time

- Medical, dental, and vision plans for employees and dependents

- Life insurance, AD&D, long term disability, and employee wellness programs

- 401(k) retirement accounts with immediate vesting of company contributions

- Profit sharing programs

WORKING CONDITIONS

Chroma Systems Solutions is an Equal Opportunity Employer. All qualified applicants will receive equal consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, political affiliation, marriage or veteran status, and will not be discriminated against on the basis of disability.