IT Help Desk Technician

Job Summary

We are seeking a Temporary IT Helpdesk Technician to provide day-to-day IT support while our core team focuses on a NetSuite ERP implementation. In this role, you will be responsible for new hire setups, responding to support requests, and managing assets using NinjaRMM and Snipe-IT. This is a 3–4 month assignment with the possibility of extension.

Experience in oil & gas or industrial IT environments is strongly preferred. The ideal candidate will be a quick learner who can adapt to new tools and processes and work independently with minimal supervision.

Key Responsibilities

- Serve as first-line support for hardware, software, network, and printer issues

- Set up and configure laptops, monitors, docks, and peripherals for new hires

- Manage user accounts in Microsoft 365 and Active Directory

- Apply remote policies and configurations via NinjaRMM

- Maintain hardware asset records using Snipe-IT

- Assist with MFA setup, password resets, VPN access, and security updates

- Respond to helpdesk tickets and escalate complex issues when needed

- Follow documented IT processes and update documentation when gaps are identified

- Quickly learn internal systems and adapt to new technologies or workflows

Requirements

- 1–2 years of experience in an IT support or helpdesk role

- Proficiency with Windows 11, Microsoft 365, and basic networking

- Experience using NinjaRMM and/or similar remote management tools

- Familiarity with Snipe-IT or other asset tracking systems

- Prior experience supporting oil & gas, field service, or industrial operations

- Strong communication skills and a proactive, self-sufficient work ethic

- Demonstrated ability to learn new systems and tools quickly

Nice to Have

- Basic PowerShell or command line scripting experience

- Experience with Linux operating systems

- Experience supporting 50+ end users

Job Type: Full-time

Pay: $24.00 - $28.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Vision insurance

Work Location: In person