IT Help Desk Technician- Manufacturing

Wingard & Company Inc., a growing Baltimore, Maryland aerospace manufacturing company, is a world class manufacturer of electrical steel laminations and other precision metal parts.

Wingard is an established, privately-owned & employee-centric business with an outstanding work environment. We offer one of the best benefit packages in the industry, including a bonus program, paid vacations and holidays, 401k with employer match, medical benefits, life insurance and short-term/long-term disability, and paid parental leave.

This is a full time, exempt position with a 4-day work week!

Position Summary

The Manufacturing IT Help Desk Technician will provide day-to-day systems support to plant personnel in addition to supporting infrastructure and improvement projects as assigned.

This role is expected to develop a technical mastery of our systems and bring with them demonstrated successes with provisioning, installation/configuration, operation, and maintenance of systems hardware, software, and related infrastructure.

Duties/Responsibilities

- Triage all IT hardware, software, and network issues in an office and on the manufacturing plant floor.

- Configure and deploy IT hardware equipment, such as computers, printers, conference phones, and conferencing systems while following hardware and software standards.

- Create, change, and delete user accounts per request.

- Provide remote end user desktop support.

- Respond to escalated service desk/team requests.

- Provide support for all information and manufacturing system operations activities including computer and network operations, troubleshooting, data control/security, documentation, software version control, change control, security, backup/recovery, and system performance.

- Understand the hardware, software, and applications from a users' standpoint to ensure proper problem resolution.

Required Skills/Abilities

- Communicate effectively (in oral and written form) with a variety of individuals, work well within small and large team environments.

- Demonstrate strong customer service focus and excellent interpersonal skills.

- Possess solid analytical and critical thinking skills.

- Solid understanding of IT systems: operating systems, business applications (M365, ERP, Accounting, CRM, etc.), printing systems and network systems required.

- Effective time management and organizational skills with ability to manage multiple tasks concurrently.

Education & Experience

- A minimum of 1 year experience in professional IT technical support required.

- Associate degree in computer science, Information Technology, or Electronic Technology preferred but not required.

- Experience working in a manufacturing plant setting required.

- Experience configuring, troubleshooting issues, and deploying IT hardware, such as various printers, PCs, bar code scanning devices, and/or radio frequency (RF) devices required.

- Experience managing vendors for expedited troubleshooting of hardware and software systems preferred.

- Must be available to work 40 hours per week, with a proven excellent attendance record.

- Candidates must be legally authorized to work in the United States. Verification of Employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.

Physical Requirements

- Ability to lift, push, and/or pull up to 50 lbs.

- Ability to move between different building locations, as well as being sedentary for long periods of time.

- Must follow all safety requirements to include wearing protective footwear and eyewear when necessary.

- May need to climb ladders to access network cables and wiring.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Paid time off

- Parental leave

- Referral program

- Retirement plan

- Vision insurance

Work Location: In person