Help Desk Technician

Help Desk Technician

Job description

WFI International, a leading manufacturer and supplier of integrally reinforced branch connection fittings to the power, oil and gas, chemical, and other industries, is looking for an Help Desk Technician. The Company is an equal opportunity employer and makes employment decisions without regard to race, gender, disability, or protected veteran status.

The Company is a drug free workplace.

The Help Desk Technician is responsible for installing, modifying, and making minor repairs to hardware and software systems, and providing technical advice and support to system users.

Primary Responsibilities:

- Repairing and replacing equipment

- Troubleshoot Software Issues

- Manage service requests

- Provide telephone, in-person, and online support to end-users.

- Provide timely updates, status, and completion information to manager and/or users, via phone, e-mail, or in-person communication.

- Refer major hardware problems to service personnel for correction.

- Connect users to networks and provide initial training in facilities and applications.

- Elevate complex issues to senior staff.

- Perform other duties as assigned.

Education / Experience

- High School Diploma or GED is required.

- Help Desk: 1 year (Preferred)

- Windows 10/11: 1 year (Preferred)

- CompTIA A+ (Preferred)

Skills

- Basic understanding of computer systems, networking principles, and troubleshooting practices.

- Ability to multitask in a fast-paced environment

- Efficiently close service requests with minimal supervision

- Install, label, and test network cabling

- Windows Server, Active Directory, Microsoft 365

Job Type: Full-time