Head of Operations

- Right across infrastructure, there’s a requirement to not only maintain, but also renew and reimagine. Whatever stage you’re at in your career, with us you’ll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive.

Where will you be working?

We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. We’re problem solvers with over 140 years of combined experience in engineering and infrastructure.

This role will be within our water and wastewater capital project delivery team. Our teams deliver large-scale capital programmes aimed at keeping water infrastructure resilient for the long-term while protecting the environment.

Want to be a part of it?

What will you be doing?

M Group Ltd (Water) is recruiting for a Head of Operational Delivery to join our Senior Management Team on the newly secured: Welsh Water Network Alliance Framework for AMP8 and assume responsibility for all operational aspects of delivering the following customer centric workstreams: Progressive Metering, Reactive Metering, Developer New Connections, Lead Replacement Programme & Private Side Leakage. of our Capital work Streams. The role will be based in South Wales with the potential for agile working and will cover the whole of the Welsh Water Network

This is an exciting opportunity for a Head of Operational Delivery to take the lead on the strategic development and growth of the team through mobilisation and transition into the new AMP8 arrangements. This is a key role in supporting and working alongside other Heads of that form the Senior Management Team delivering essential services across multiple workstreams for our key client Welsh Water,

As the Head of Operational Delivery your responsibilities will include:

- To provide Operational expertise and excellence on all operational aspects across all disciplines and workstreams on the Lot1 WP1 WNA frameworks.

- Build a close and collaborative working relationship with all members of the senior leadership team.

- Provide Leadership and support of all colleagues across a wide range of functions, supporting development, diversity and inclusion and championing employee engagement

- Ensure resource requirements are met, now and the future, investing in technical, behavioural and safety development.

- Build long-lasting and engaging client relationships, promoting the values of MGroup and continually supporting clients’ needs to deliver the best possible solutions.

- Responsibility of implementing and enabling the highest standards of Safety compliance and driving a positive wellbeing culture throughout the whole team

- Ensure teams are supported by robust and comprehensive systems and processes.

- Accountability of delivery of all Contractual and Commercial KPI’s, Quarterly and Annual Business Plan targets

- P&L accountability

What You'll Bring

- Previous Senior Management experience in Operational delivery, ideally within the Water sector.

- Possess a high degree of commercial/strategic awareness.

- Demonstrable high level of communication and negotiation skills

- Ability to be decisive and work effectively under pressure.

- Effective communication and influencing skills to inspire and motivate a team, while effectively managing senior client stakeholders

- Confident in delegating tasks while maintaining full oversight of all functions within the team.

- Ability to deal with conflict in a timely and equitable manner by adopting tact and diplomacy in an assertive fashion.

We Value You For Who You Are, So Appropriate Formal Training And Development Will Be Provided, But We Will Look Favourably If You Can Demonstrate That You

- Have relevant experience at working at this level with a proven track record

- Have a relevant Management or Professional qualification. Including being part of an industry recognised body

- NEBOSH or similar qualifications

What’s in it for you?

We offer a range of benefits designed to support your life in and out of work, some of which include;

- Matched or contributory pension scheme

- Online GP service, 24 hours a day, 365 days a year

- Employee assistance programme

- My Rewards portal, access to 1000’s of retail discounts

- Life assurance

- Cycle to work, salary finance and give as you earn schemes

- Enhanced maternity, paternity leave and adoption leave

- Reward and recognition scheme

In addition, this role offers;

- Company car and fuel card with a range of EV and hybrid vehicles to choose from

- My Car Choice our salary sacrifice EV/ Hybrid car scheme

- Private health care for you and your family

- Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more!

- 25 days annual leave plus bank holidays

- Recommend a friend – get rewarded for introducing people to us!

- Personal Accident Cover

About Us

We want to be an employer of choice and a great plcce to work, attracting diverse and talented people, who join us and make a difference. We’re one of the Top 100 UK companies actively supporting and recruiting army veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs.

Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours.

- We’re responsible and go further for our people, clients, communities and the planet

- We’re open and seek new and better ways of exceeding expectations

- We’re together and as one team; the whole is greater than the sum of the parts

- We’re ambitious and embrace opportunity, to lead essential infrastructure services for life

Whether you’re a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development.

It’s an exceptional time to be a part of M Group.

Please note:

Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered.

For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding.

#MGroupW

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