Head of Account Operations

eko is an innovative e-commerce startup dedicated to empowering brands to create, display, and optimize their video assets across digital platforms.

Thanks to our groundbreaking partnership with major retailers, and our ability to demonstrably increase e-commerce sales, we recently broke ground on a new facility focused on processing, capturing, and delivering data & media for millions of unique products annually.

Our first-of-its-kind facility will open in Northwest Arkansas this summer and scale to hundreds of employees by the end of 2025.

As we embark on our next phase of expansion, we are seeking visionary leaders who thrive in dynamic, "figure-it-out-as-we-go" environments and are eager to grow with us.

As the Head of Account Operations, you'll lead a team responsible for managing post-sale client execution and experience. You will be the strategic and operational owner of our client delivery function—overseeing onboarding, asset capture coordination, data accuracy, and day-to-day operations across our retail partners.

This role requires a mix of operational leadership, cross-functional collaboration, and people management. You'll be tasked with building scalable systems, defining KPIs, mentoring a growing team, and driving operational excellence from onboarding through delivery.

What you will do:

Our ideal candidate will have:

Why Join Us?

Benefits:

Note: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. This description in no way states or implies that these are the only duties to be performed by the employee occupying this position.

eko is proud to be an Equal Opportunity Employer. We believe our strength lies in the diversity of our people. We are committed to fostering an inclusive workplace that respects and celebrates individual backgrounds, perspectives, and contributions. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other legally protected status.