Full Time Customer Service Representative

Customer Service Job Description General Purpose

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services.

- deal directly with customers either by telephone, electronically or face to face

- respond promptly to customer inquiries

- handle and resolve customer complaints

- obtain and evaluate all relevant information to handle product and service inquiries

- provide pricing and delivery information

- perform customer verifications

- set up new customer accounts

- process orders, forms, applications and requests

- organize workflow to meet customer timeframes

- direct requests and unresolved issues to the designated resource

- manage customers' accounts

- keep records of customer interactions and transactions

- record details of inquiries, comments and complaints

- record details of actions taken

- prepare and distribute customer activity reports

- maintain customer databases

- manage administration

- communicate and coordinate with internal departments

- follow up on customer interactions

- provide feedback on the efficiency of the customer service process

Education and Experience

- High school diploma, general education degree or equivalent

- knowledge of customer service principles and practices

- knowledge of relevant computer applications

- ability to type

- knowledge of administrative procedures

- numeric, oral and written language applications

- product knowledge

Key Competencies

- interpersonal skills

- communication skills - verbal and written

- listening skills

- problem analysis and problem-solving

- attention to detail and accuracy

- data collection and ordering

- customer service orientation

- adaptability

- initiative

- stress tolerance

- must have a POSITIVE attitude and be a team player