Part-time On-Call Service Representative

At TLC Plumbing Heating Cooling Electrical, we take pride in being an award-winning company built on a foundation of excellence and innovation. Our life-changing culture fosters growth, collaboration, and success, making us a sought-after workplace for experienced professionals looking to elevate their careers.

Our mission is simple yet powerful: to provide a stable and supportive work environment while earning the respect of our peers and industry leaders. We achieve this by staying true to our core values—honesty, hard work, respect, compassion, and consistency—which guide everything we do.

Why choose us?

- Comprehensive Benefits: Enjoy Medical, Dental, and Vision insurance, along with voluntary benefits that cater to your personal and family needs.

- Secure your future with our retirement plan and company-provided life insurance policy.

- Career Growth Opportunities: Experience unparalleled professional development in an empowering culture that values your growth and potential.

- Great Work Culture: Be part of an empowering and collaborative community.

Job Description

To provide timely, courteous and efficient scheduling of weekend emergency call back scheduling. Hours: Saturday and Sunday 8am - 5pm (remote), Monday 7am-4pm (in-office).

Job Requirements

- Able to always demonstrate outstanding customer service

- Capable of handling large volumes of incoming customer calls

- The ability to fully understand what is being communicated to you by asking detailed questions and reinstating what was told to you by customers

- Attention to Detail in data entry of work orders

- Prior experience in a call center or customer service a plus

- Ability to work closely with Dispatchers, Customer Service Representatives, Technicians, Production Managers and Department Managers

- Knowledge and understanding of scheduling and dispatch software.

- Promotes teamwork and displays a positive attitude with co-workers

- Ability to organize yourself and your day without having someone set priorities for you

- Willing and capable of handling additional work or projects as assigned by the On Call Dispatch Manager

- Ability to stay self-motivated while working in a remote setting

- Opportunity to work additional hours during peak season

Salary