Field Service Technician

Description:

Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems.

Essential Functions

- Field Service, assembly, and repair of new, reman and customer property.

- Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.

- While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers.

- Job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations.

- Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.

- Duties may require working in Shop when in training or not out of service jobs.

- Handles customer complaints in a professional manner

- Maintains effective communication with Company Representative on issues including job procedures and spare parts requirements.

- Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.

- Responsible for shipping required equipment and tooling to location for service jobs

- Prepares and submits Field Service Orders and other region required reports after each job is complete.

- Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.

- Work in a safe manner in compliance with VPC EHS and quality processes and procedures.

- Complete shift reports and logs

- Must be able to climb up and climb down a ladder from work locations.

- Must be able to work in confined spaces.

- Must be able to lift up to 40 pounds.

- Ability to work 12 TO 14-hour shifts, day and night on a rotating schedule and weekends as needed.

- Other duties as assigned by management.

* Healthcare Benefits begin on day one

Requirements:

- Must have a minimum of 2 years field service tech experience.

- High school diploma or GED

- Technical, vocational, or military training or related experience is a plus.

- Surface Wellhead installation and repair experience a plus but not required.

- At least one year mechanical, electronic and hydraulic related experience

- Current valid driver’s license

- Must be authorized to work in the United States

- Demonstrated good working knowledge of mechanical processes.

- Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.

- Demonstrated good organizational skills.

Work Environment

- Regular exposure to moving mechanical components, airborne fumes, and particles.

- Exposure to heat, cold, wet and snow conditions

- Moderate noise levels