Field Service Technician

At DistributionNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.

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A Service Technician is a self-starter that will deliver the desired customer service experience, with service success that improves customer satisfaction, maximizes customer retention, and increases profitability.

JOB RESPONSIBILITIES:

- Provide service and customer support during field visits or dispatches

- Tie workflow to schedule

- Manage all on site installation, repair, maintenance, and test tasks

- Diagnose errors or technical problems and determine proper solutions on equipment.

- Produce timely and detailed service reports

- Document processes

- Operate vehicle in a safe manner and use field automation systems

- Follow all company’s filed procedures and protocols

- Cooperate with technical team and share information across the organization

- Comprehend customer requirements and make appropriate recommendations/briefings within capabilities.

- Build positive relationship with customers

JOB REQUIREMENTS:

- High School diploma and/or equivalent in work experience

- Excellent interpersonal skills, proficient in oral and written communications

- Assembly experience preferred

- Basic reading skills. Must be able to follow directions

- Ability to troubleshoot, test, repair, and service technical equipment

- Ability to perform work accurately and thoroughly

- Ability to use thinking and reasoning to solve a problem and to think in such a way as to produce a new concept or idea

- Ability to work flexible shifts and to adapt to changing work schedules

- Familiarity with mobile tools and applications.

BENEFITS:

- Competitive Salary + bonus

- 401(k)/ Retirement savings

- Comprehensive Benefits (medical, dental, vision, life and disability coverage)

- Career growth opportunities

- Friendly work environment

- Paid vacation/holidays