GenServe

Field Service Lead

LocationLakeland, FL
Job TypeFull-time
Salary$75,000-$85,000

About This Job


Job Title: Service Lead


Location: Lakeland, FL


Department: Field Service


Reports To: Branch Manager


About the Role

We’re seeking a proactive and detail-oriented Service Lead to support and guide our field service operations in Coral Springs. This newly created role is ideal for someone who thrives in a fast-paced environment, has a strong grasp of service workflows, and is comfortable collaborating with both technicians and leadership. You’ll serve as a key operational hub—monitoring service job progress, managing job documentation, supporting dispatch, and ensuring accurate and timely billing.


Key Responsibilities

Oversee daily service job activity using Automated Service software, Sage, and GPS tracking tools
Review all completed technician jobs each day to ensure:
Accurate labor time and parts usage
Proper pricing
Correct job status transitions (to “Bill”)
On Mondays, calculate and enter weekly employee time sheets for Branch Manager approval
Collaborate closely with service technicians and support teams to resolve operational issues and ensure job completion
Escalate any significant service or branch issues to the Texas Branch Manager
Assist with obtaining customer purchase orders for completed work
Step in to support or cover dispatch responsibilities when the dispatcher is unavailable
Send service sheets to customers via email in a timely manner
Support continuous improvement by taking on new tasks, defined in partnership with the Branch Manager and VP of Operations, after onboarding


What You Bring

Experience working in a field service, maintenance, or dispatch support role (generator, electrical, mechanical, or HVAC industry a plus)
Strong working knowledge of job tracking, dispatch software, or ERP platforms (Automated Service, Sage, etc.)
High attention to detail and strong organizational skills
Effective communication skills with field techs, management, and customers
Problem-solving mindset and the ability to escalate and act decisively when needed
Ability to handle sensitive service and customer issues with discretion


Why Join Us

This is a newly established position offering the opportunity to shape service workflows and have a direct impact on operational success. You’ll be working with a supportive team that values initiative, accuracy, and collaboration.


Job Type: Full-time


Pay: $75,000.00 - $85,000.00 per year


Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance


Schedule:

8 hour shift
Day shift
Monday to Friday


Work Location: In person

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