Field Service Lead Technician

Position Overview:

The Field Service Lead Technician will install, replace, and perform routine and preventive maintenance on critical power systems. The Field Service Lead Technician will provide direction and oversite to other technicians while at the jobsite and act as company liaison to the customer.

Reporting Relationship:

The Field Service Lead Technician reports to the Service Manager.

Responsibilities/Accountabilities

Install/replace battery systems, related accessories, and hardware

Install/replace power electronics equipment/hardware, including wiring and connections

Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings

Analysis of job specifications, drawings, and documentation

Circuit modifications, including hot-cuts and h-taps

Power transition work

Addition or removal of circuits on a working power distribution source

Equipment turn-up, testing, and programming

Installing temporary power plants and batteries on energized system

Mark and correct customer drawings

Ability to give direction and lead teams

Attend and participate in safety training

Adhere to all company and industry safety policies and procedures

Adhere to applicable customer, industry, and manufacturer's maintenance/installation methods and standards

Proper operation of basic tools and test equipment

Proper operation of material handling equipment

Continually train and develop to advance responsibilities

Develop and train technicians

Perform other job duties as assigned

Skills/Knowledge

Working knowledge of electrical systems

Ability to work with a range of tools, from wrenches to multimeters

Possess troubleshooting skills and be able to effectively operate basic equipment

Ability to take direction, communication, and supervision from Service Manager and assigned Project Manager

Excellent attendance record

Excellent communication and customer service skills

Efficient in Microsoft Office software

Personal Attributes

Demonstrates honesty and integrity in work and relationships

Demonstrates servant leadership principles with internal and external customers

Demonstrates innovation/creativity in work

Possesses strong work ethic and takes ownership of both company and client goals/objectives

Focused on understanding, meeting, and exceeding customer expectations

Focused on collaboration and teamwork for the mutual success of the company and its employees

Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Travel Expectations

Up to 35% based on HMC projects and time of year

Qualifications:

High school diploma or equivalent

Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard

Must pass a physical exam, background check and pre-employment drug screening

Required travel to customer sites out of town for overnight and/or extended periods of time

Must be able to work flexible hours, days, and overtime, as needed

Ability to lift items up to 150 lbs. multiple times a day

Ability to obtain Class C Commercial Driver's License where required by state law

Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements