Field Service Administration Supervisor

Job Title: Field Service Administrative Supervisor

FLSA Status: Salary

Group: Regular – Full Time

Department: Field Service

Location: Houston, TX

About Cooper Machinery Services: Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base. Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

Job Overview: In this role, the Supervisor will manage and oversee the performance of the Field Service Administrator team that is responsible for effective and responsive services to support business leaders in day-to-day business operations and activities. This position reports to the Director of Technology & Operational Support.

Essential Duties and Responsibilities:

- Responsible for training Field Service Administrators

- Lead process improvement initiatives to improve invoicing accuracy and job costing

- Ensure the team loads all costs to a job in a timely manner (material, labor, expenses, etc.)

- Audit service order jobs closed by the team for invoice and cost accuracies

- Responsible for order management to include accurate SAP sales order dates

- Other duties as assigned

Required Skills and Experience

- High school diploma/GED equivalent required

- Associate or Bachelor’s degree from an accredited university or college preferred

- Minimum of 5 - 7 years of experience in Administration and Service/Operations Support

- Knowledge of general office management and current computer/office communications

- Expert in PowerPoint, Word, Excel, and Outlook

- SAP experience required

- Microsoft Dynamics Field Service experience a plus

- Effective time management and organizational skills; able to balance multiple priorities

- Must be able to lift at least 35 pounds physically to put items on the shelf for storage

Desired Characteristics

- Strong oral and written communication skills.

- Strong interpersonal and leadership skills.

- Ability to work independently.

- Strong problem-solving skills.

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.