Job Description Summary
This will provide technical/computer support for the manufacturing team in Clearwater and will report to the on-site IT leader. Responsibilities will include providing technical support to project level activities.
Job Description
Roles and Responsibilities
•Diagnose and troubleshoot technical issues, including account setup and network configuration
•Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Identify solutions to software and hardware issues
•Ask customers targeted questions to quickly understand the root of the problem
•Own issues through resolution within agreed time limits, or to the point of escalation
•Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
•Talk clients through a series of actions, either via phone, email or chat, until they've solved a technical issue. You will use email, text and chat applications to give clients quick answers to simple IT issues.
•For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
•Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
•Provide prompt and accurate feedback to customers
•Refer to internal database or external resources to provide accurate tech solutions
•Ensure all issues and outcomes are properly logged within the ticket management system
•Prioritize and manage several open issues at one time
•Follow up with clients to ensure their IT systems are fully functional after troubleshooting
•Document technical knowledge in the form of notes and manuals
•Maintain positive relationships with clients
Required Qualifications
•Associates Degree (or High School Diploma with post-secondary certificate in related field)
Desired Characteristics
•Knowledge of principles and processes for providing customer and personal services.
•This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Additional Information
GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
Relocation Assistance Provided: No