Digital Service Operations & Support Manager

Description

The Digital Service Operations & Support Manager is responsible for the effective deployment, operation, and continuous support of digital service solutions. This role oversees a team that trains, qualifies, and assists field teams to ensure seamless service execution and high customer satisfaction.

Reporting to the Head of Digital Service Solutions, the manager collaborates closely with Digital Product Managers, and Product Care Management to integrate, maintain, and optimize digital services on a global scale.

Key Responsibilities:

Strategic Responsibilities:

Operational Responsibilities:

Collaboration & Governance:

Financial Responsibilities:

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