Easton Velocity Installer Trainee

If you know how to work as part of a unique team, build relationships and have fun, Easton Utilities is the place for you! As an employee in one of our divisions - Electric, Gas, Water, Wastewater, Cable, Internet, Engineering or Customer Service - you'll receive training and the support you need to build your career. We offer competitive wages and an excellent benefit package.

Easton Utilities is currently seeking an Easton Velocity Installer Trainee.

HIRING RANGE: $19.65/hr. or higher depending upon experience

JOB OBJECTIVE: Perform quality Cable Television, High Speed Data, and Digital Voice installations in accordance with the NCTA recommended practice. This is a full-time, non-exempt position with on-call duty requirement.

JOB REQUIREMENTS:

- Must have good verbal communication skills, customer service skills and ability to work well with the public.

- Must successfully complete Jones/NCTI career path curriculum for Entry Level Installer as described in the Cable & Communications Department Career Path Outline within 6 months of start date.

- Must successfully demonstrate the ability to perform standard installations in accordance with NCTA recommended practices and Easton Utilities policies.

- Must have a valid driver’s license.

EDUCATION REQUIREMENTS: Must have high school diploma or equivalent.

PHYSICAL REQUIREMENTS:

- Job involves climbing, lifting, bending, working in attics, crawlspaces, and digging in all weather conditions.

- Must be able to pass a DOT physical.

- Must wear proper PPE at all times.

JOB RELATED COMPETENCIES:

- LEARNING ABILITY- The ability to absorb new information readily and to put it into practice effectively.

- FOLLOWING DIRECTIONS- The ability to effectively hear, understand, and follow directions or instructions; the willingness to postpone making personal decisions, or taking action, until you have openly listened to what you are being asked to do.

MAJOR JOB FUNCTIONS:

- Perform customer underground or aerial service drop installation in accordance with NCTA recommended practices and Easton Utilities policies.

- Perform customer digital terminal installations and interface with customer equipment.

- Perform customer High Speed Data installations and interface with customer equipment.

- Perform customer Digital Voice installation and interface with customer equipment.

- Perform monthly disconnects for non-payment, reconnects and relocations as scheduled by the Customer Service Representatives.

- Stay abreast of all information related to pricing, tier levels, services and PPV in order to answer customer inquiries.

- Investigate and troubleshoot service complaints to ensure quality cable television service.

- Ensure FCC signal leakage compliance through proper installation of cable and digital or analog converters.

- Strive to provide uninterrupted cable service through proper maintenance of underground and overhead lines.

- Ensure the proper operation of converter inventory prior to customer installations.

- Communicate regularly with the Customer Service Representatives in order to efficiently carry out appointments as scheduled.

- Regular, reliable attendance is a requirement of this job.

The above statements are intended to describe the general nature and level of work being performed by the employee assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of the employee.