D&IT Technical Specialist

JOB SUMMARY

As part of a highly functional team, the D&IT Technical Specialist is primarily responsible for delivering 1st and 2nd level end user support to Alaska employees and contractors for technologies that the D&IT department is responsible for.

ESSENTIAL DUTIES

- Delivers 1st and 2nd level end user support to Alaska employees and contractors for technologies.

- Provides the EUC team with technical expertise in all technologies within EUC’s scope.

- Participates in incident and request handling by the local service desk and desktop support team as well as team members on the slope.

- Collaborates with the Service Desks & Desktop Support teams at other locations to maintain consistent understandings of technologies across all locations.

- Write and follow documented procedures and encourage knowledge sharing amongst team members.

- Maintain a strong Customer Service orientated approach to resolving issues.

- Deliver end user support remotely, onsite and over the phone.

- Work with remote Vendor support and on-site consultants.

- Multi-task in a demanding environment.

- Work as part of a global team.

- Participate in afterhours work as needed.

- Support AES zero-incident safety culture and assume personal accountability and responsibility for safe work practices in all projects, activities, and operations.

- Other duties will be assigned to this position as needed.

REQUIRED EXPERIENCE

- 5+ years’ experience in a Corporate IT role

- Proficient in troubleshooting: Printers, Network connectivity, MS Teams & related technology issues, Citrix connectivity issues, SCCM, Mobile Devices, Cisco Call Manager, Sharepoint, Various Meeting Room technologies

PREFERRED EXPERIENCE

- ITIL v3 (or higher) Foundations Certification

- Experience with Powershell Scripting, Active directory users & computers, Azure, AWS, Service-Now, Office 365

- Demonstrated understanding of Cyber Security best practices (eg; role-based access control)

- Previous experience working in the Oil & Gas industry

- Experience working in Alaska

Pay: From $40.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Employee assistance program

- Employee discount

- Health insurance

- Life insurance

- Professional development assistance

- Tuition reimbursement

- Vision insurance

Work Location: In person