Dispatcher

PURPOSE

- To provide maximum service to SEMC by providing accurate and timely support for SEMC field personnel, by providing customer support services to consumers, and by monitoring and operating SCADA and security consoles.

- Demonstrates an awareness that the job exists to effectively serve each SEMC member, and at every opportunity to achieve increased member and public understanding for support SEMC.

DEMANDS

- High school graduate or General Educational Development (GED) high school equivalent from an official program is required.

- Minimum of one (1) year working knowledge of radio operation, or equivalent experience as solely determined by the Corporation.

REQUIREMENTS

- Must have advanced computer skills with Microsoft Windows based software packages (e.g., spreadsheets, word processing, databases), Internet, E-mail and NISC software platforms.

- Previous experience in electric utility work preferred.

- Working knowledge of map reading and line design, sufficient to provide for accurate communication and inter operation with field personnel, as needed.

- Must have sufficient working knowledge of customer inquiry procedures and etiquette to provide customer support services.

- Must be able to apply rationale to solve practical problems and deal with a variety of variables in situations where only limited standardization exists.

- Must be able to interpret and exercise a variety of instructions furnished in written and/or oral form. Must be able to utilize algebra, geometry, and basic math in the performance of job functions.

- Must be able to read, understand, communicate, and employ instructions, rules, methods, procedures, and policies.

- Must be able to communicate by radio, telephone and in person, with people of various knowledge and education levels, speaking with voice control and confidence using correct English and well-modulated voice.

- Must be able to hear and respond properly to various sounds and tones.

- A working understanding of the duties of the various Sections and Departments of SEMC.

- Must regularly expand knowledge base through self-study courses and industry course offerings.

- Requires the reliable and accurate performance of duties, to include the exercise of independent judgment and decision-making, without direct supervision.

- Flexible work hours as necessitated by circumstances, on-call functions, and irregular work shifts.

- Flexibility for irregular work hours, including evenings and weekends.

- This position requires that this individual report in time of natural disaster and weather-related emergencies and recognize that the Corporation (SEMC) is an electric utility.

- Ability to work in a constant state of alertness and safe manner as an essential job function.

RESPONSIBILITIES:

- Dispatches workers for customer service and normal maintenance or emergency repairs to electric-power transmission and distribution lines and related equipment.

- Receives request calls and reports of trouble from police, fire, consumers, the general public, and company offices via telephone, radio and in person.

- Records time, location, and nature of work to be performed and relays information to workers assigned to area in which work occurs, using telephone and/or radio.

- Receives work reports and makes assignments according to urgency and order call received.

- Informs work crews of changes in weather conditions and system status affecting safety, and answers questions requiring knowledge of system layout and electric equipment operation and repair.

- Records and relays messages, information and technical instructions between field personnel and company representatives, consumers, appropriate officials, and the general public.

- Coordinates activities of personnel engaged in operating substation equipment and electric power lines.

- Performs load-control functions, monitors operating condition of lines and equipment throughout system, and adjusts or directs workers to make adjustments as conditions warrant.

- Directs workers to de-energize malfunctioning circuits or adjusts switches to ensure the safety of maintenance crews and avoid interruptions of service during repairs. Notifies maintenance crews of location and de-energization of troubled sector and verifies that workers are clear of repaired equipment before directing energization of circuit.

- Verifies that all switching operations are accurately recorded and reported to ensure safety of line crews. Maintains records of repairs, installation, removal of equipment and appliance, and hours required on each job.

- Requires superior interpersonal skills to work well with others and successfully negotiate resolutions to criticism, complaints and operational issues.

- Requires the ability to function well under high levels of stress. The job requires the ability to work under frequent deadline pressures, multiple changing priorities, and frequent interruptions, along with assisting staff as needed.

PRINCIPAL ACCOUNTABILITIES:

- This position reports directly to the Control Center Manager.

- This position does not have direct reports.

- Fulfills responsibilities in accordance with the organization's policies and applicable laws.

- Requires the reliable and accurate performance of duties, to include decision-making responsibilities.

- Internal Communication: This position’s internal customers consist of all SEMC employees and assigned contract workers.

- External Communication: This position’s external customers include all SEMC members, the public, as well as vendors, emergency agencies, or regulatory agencies.

WORKING CONDITIONS

- While performing the duties of this job, the work in general office conditions with sedentary physical requirements and is regularly required to sit, speak, and hear, use hands to key, grasp, handle or feel; reach with hands and arms.

- The employee is occasionally required to stand, walk, stoop, kneel, crouch, bend, kneel or crawl.

- Duties are performed within an office environment with long periods of time spent working with a computer and reading print materials.

- Continual stress or strain of high paced work, analyzing and coordinating work, negotiating, and resolving issues, and monitoring-operating equipment.

- Requires the mental ability of frequent contact with employees and the public; the stresses of employee direction, supervision, and training; and constant deadline pressures.

- The employee is frequently required to lift ten (10) pounds. The employee is occasionally required to lift twenty-five (25) pounds.

- The vision requirements include close vision and ability to adjust focus.

- The noise level in the work environment is usually moderate.

Sawnee EMC is an Equal Opportunity Employer including Disabled and Protected Veterans.

Sawnee EMC is a VEVRAA Federal Contractor.

Reasonable accommodation(s) may be made to enable qualified individuals with disabilities to perform the essential functions.

Drug Free Workplace

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